Contributor
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1 Message
How long does it take to reactivate service?
My account was suspended due to non-payment, so I paid the past due balance once I got paid (literally a few hours later) to have service restored but we still do not have service. The payment shows up on the account and on my bank statements so how long do we have to wait for service to resume? I'd rather not have this stretch on into the weekend.
Accepted Solution
Official Solution
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hey @KDobson32,
Let's see if we can get those services restored!
It usually takes about 2 hours after full payment is received for services to be automatically restored. It's been a while since you first posted this, so let us know if you still need services restored and we'll look into what's going on.
Rury, AT&T Community Specialist
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KerryAnnP72
Contributor
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1 Message
5 years ago
I am having the same problem. I paid the balance 4 hours ago and still nothing.
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Jamesegov
Contributor
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1 Message
5 years ago
Me too!!! It's been 3 hours for me!
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Brittanyw
Contributor
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1 Message
5 years ago
Been 3hrs since ive paid in full still no services
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You444
Contributor
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2 Messages
5 years ago
Same here! Paid in full! Zero balance. No service. It’s been 3 hours. How long does it take?
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Jshwllbbtt
New Member
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2 Messages
4 years ago
22 hours for me. This is absurdity.
(edited)
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ATTHelp
Community Support
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232.9K Messages
4 years ago
We are here to help with your services, @Jshwllbbtt.
If two hours have passed and your services have not been restored. You maybe experiencing a sync trouble. Usually restarting your AT&T device will restore your services.
Let us know if this helps.
Max, AT&T Community Specialist
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Jshwllbbtt
New Member
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2 Messages
4 years ago
@ATTHelp i’ve hit the physical reset button, I’ve left it unplugged for 20 seconds and then plug it back in, I have restarted the modem through the modem setting screen when I type in the IP address in the url bar, and I’ve tried to restart it the broadband connection as it says it is down but I am unable to get to the next screen once I hit restart (to the screen where we asked for the code on the back). If I try to chat and request help on AT&T’s website it just tells me that I need a technician to come out which to be honest I think is an overreaction nor do I don’t see a technician being able to solve this problem which is why I am reaching out on this forum.
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baseballisback
ACE - Professor
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7.8K Messages
4 years ago
This forum is a customer-to-customer forum.
You're probably best to call 800-288-2020.
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ATTHelp
Community Support
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232.9K Messages
4 years ago
@Jshwllbbtt
If a simple reset didn't get your service back up, you may want to run diagnostics with the Troubleshoot & Resolve Tool. Sign in so that the options are specific to your equipment, click the Internet tab and follow the prompts.
Let us know how it went!
Aminah, AT&T Community Specialist
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