Is Uverse trying to push away customers or was it just a bad rep experience I had?

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@LiveItEz wrote:

I have been Uverse customer for multiple years (5+ at least) and they have helped me with promotions to reset price for a good download speed. Last year has been ~$45/month for 24mbps.

 

The promo expired recently and when I called they had nothing meaningful to offer (quoting ~$70/month) and when I mentioned about xfinity offers the rep pretty much said: good offer, Uverse won't do anything and go ahead to Xfinity.

 

Wondering if I had a bad rep experience or if Uverse is pushing out long term customers. Would love to hear from others.

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Maybe it's more the fact that they can't offer you a better deal than you quoted from Xfinity? They aren't trying to push you away, just admitting their inabaility to match that price.

I would suggest checking Xfinity to see when your discounts start dropping off as a new customer and what their regular non-promotional prices are because good luck finding them on their webpage.

 AT*T company policy must have changed this year. They are no longer offering significant discounts off list pricing. I assume this was based on some calculation that the number of customers they would lose is insignificant compared to the revenue gains from charging close to full prices. It is logical to assume that this is a direct result (no pun intended) of AT*T's acquisition of DirectTV which reduces competition nationwide and that Xfinity and Time Warner have more or less the same policy vis-a-vis promotional rates. 

The bottom line is that the price of cable and Internet will skyrocket for American consumers across the board. How much of this is the blame of content providers and how much is simply greed would be an excellent topic for an MBA thesis. 

Thanks all for the inputs. I also got a call from the social team of Uverse as well.

Both, the comments here and the call I got from social team at AT&T, confirm that it is indeed a change in business policies/practice/product changes and not just a one off bad rep experience. I got an offer to go to the lower price (not Comcast's but my older lower price) but with a one-year contract.

Given that a contract for internet doesn't sound exciting, I switched from AT&T ($45/month promotion with 1 year contract for 25mbps) to Xfinity ($50/month promotion with NO contract for 150mbps) :-))