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Living in Europe last 7 years and getting a collection request from AT&T U-Verse showing up on my credit report.
For the last 7 years I've been living in Europe, and yet there's a collection showing up on my credit report for an AT&T U-verse charge of $750.
When I called the collection agency they say it's for a charge that occurred with AT&T (and the timeframe was while I was already living in Spain). I left the US with my debts paid and impeccable credit with a credit score over 830. It's now dropped significantly just on these alleged collections/debt and I'm very frustrated and upset with AT&T.
How can I get this resolved?
OttoPylot
ACE - Expert
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24.9K Messages
7 months ago
You can contact the Collection Agency and ask them for proof of what the collection is for. Then contact AT&T and ask them to look into it. Could be a billing error, an ID theft issue, any number of things.
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Hi @Jdtriad, we hear you, and we're happy to assist you.
To investigate this further, we need to move this conversation into a direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.
Looking forward to connecting with you.
JasmineS, AT&T Community Forum Specialist
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