Removal of PII

@machost1120  You can't. Once your info is on the dark web most, if not all of it  can never be removed. Some services, like Experian, claim to be able to remove it but it's doubtful that the removal is 100%. And if it's archived on a server somewhere, it can always reappear. All you can do is protect yourself on your end. Monitoring your accounts on at least a monthly basis is what you should be doing anyway to catch any suspicious activity early on so you can take proactive measures.

Also to delete PII would be deleting your existence of ever being their customer. That is something they will not do.

I have been told that I can request AT&T to remove my info from their servers.

Hey again @machost1120,

We understand and would like to point you in the right direction.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums,

James, AT&T Community Specialist.

@machost1120  Whoever told you that was misinformed. Even if AT&T could, and did do that, your information is already on the dark web and can't be removed, which is totally separate from AT&T's servers.

Hi @OttoPylot,

I am not talking about the dark web servers, I am talking about AT&T servers. You would think they would have removed my information from the AT&T servers when I left their services... I hope this clears up the miscommunication?

@machost1120  I believe that @Juniper already answered that. You can try and file an online complaint with the BBB. That will get forwarded to AT&T Upper Management and someone will contact you. Almost all companies retain customer information even if you cancel service and ask them to remove it.

They keep info for so many years. You cannot just delete your existence from being their customer. A breach of theirs from years ago, or more recently of an associate company, doesn't change that.