Contributor
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6 Messages
Uverse app for android not working
I recently began to have problems with the app.
Phone samsung s23, system up to date
I have tried:
- I am using the correct member ID to sign in.
- I Restarted the device.
- I Deleted cache have the latest software on my phone
- Uninstall ......
It will not let me reinstall-- it says it is not compatible with my device (which it was until recently)
Is there a fix?
Is the spp being updated?
ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello aprilgross, thank you for contacting AT&T Community and Forums. We understand where you are coming from. Let's get the help you need.
To answer your question : If you're having issues after a firmware update, it can take time for the app developers to deploy a patch. We recommend posting feedback via the App Store/ Playstore. Please note, some OS updates may affect AT&T apps. Our teams address these issues as quickly as possible as with most developers.
Note: If the app is causing issues with your device, we recommend discontinuing use
We hope this helps !
Fiona Q - AT&T Community and Forums Specialist.
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