AT&T Community Forums

AT&T Uverse recordings continually stops

When playing a recording on AT&T Uverse the recording continually stops and wants viewer to return to beginning. But it will always stop and same thing throughout watching recorded program. There is a way to back up the program and fast forward thru this stop. Miss part of the recording/movie.

This just started after AT&T was working in area but I do not know it that has anything to do with this new problem.

Responses

ATTHelp

Community Support

•

232.9K Messages

6 months ago

Hi @TomBrand, we understand your concern about your DVR recordings. Let's get the help you need.

We recommend that you troubleshoot your DVR. Perform a reset by pressing and holding the power button, located on the left side of the receiver, for 10 seconds.

Also, be sure to check the cable connections as well, and plug the receiver directly into an outlet, and not a surge protector. A surge protector can cause the following:

Unwanted receiver resets
Loss of recordings
Pixilation
Freezing
Complete failure of the receiver/DVR

If you have to use a surge protector, use one that's designed for high-powered electronics.

If all else fails, you can perform a non-disaster recovery on your DVR:

Unplug the DVR's power cord from the wall or back of the box.
Wait 10 seconds.
Plug in the DVR.
When three white dots appear on the screen, unplug the DVR again.
Repeat this process two more times.
Plug the DVR back in on the third time and leave in. Three white dots appear followed by a gear with a status bar at the bottom of the screen. If the Recovery screen does not appear, repeat the steps above.

If you're still having trouble with your recordings, we'll try a disaster recovery or troubleshooting with the ⁠Troubleshoot and Resolve Tool to troubleshoot your receiver and get your recordings to play through. Be sure to sign in to get personalized options.

If you need further assistance, please let us know!

Thank you for contacting the AT&T Community Forums.

JasmineS, AT&T Community Forum Specialist

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