DIRECTV found code for my Sony reciever but instantly forgets it (?)

I have a DIRECTV with the white remote.

I just added a Sony receiver model str- dh790.

When I turn on the U-verse, it automatically sends the prompt at the right hand bottom corner of the screen asking to "change audio device" because it sensed a new device I think.

I go through the prompts and find the code that turns on and off my new Sony receiver and I confirm it by the prompt which says "It Worked" then I hit done.

But when I press the OFF button on the white remote, the new Sony reciever stays on. and when i turn the TV turn back on, it prompts the same "change audio device" again like it never saved..

I have gone through the setup several times. Any insight on this?

Responses

ATTHelp

Community Support

•

232.9K Messages

6 months ago

Hello @hotrodjohn71,

Thank you for reaching out to us. Let's point you in the right direction and get the help you need.

We understand that you're having trouble with your Direct Tv remote.

To take a deeper look into this situation, we'd need to move this conversation into a DM.

I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.

Looking forward to connecting with you.

Irene, AT&T Community Forum's Specialist

0