AT&T Community Forums

DVR not saving recordings

Recordings disappear. Scheduled new recordings. It will only save one at a time. Says there?s 100% space available. It?s recording one recording over the other and only saving one. I?ve rebooted receivers and rebooted the gateway. Any thoughts?

Responses

ATTHelp

Community Support

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232.9K Messages

1 month ago

Hi @ksmorley! We completely understand your concern regarding DVR recordings, and would like to help. Let's get the assistance you require.

Try these quick tips:

Remote control help via the Troubleshoot & Resolve tool

Press Menu on your U-verse TV remote control.
Use the arrow keys and scroll down to Help, then press OK.
Scroll down to Information and press OK.
Scroll right and select Troubleshoot & Resolve.
Select TV from the top menu.
Choose DVR and follow the prompts.

You can also visit Fix issues with your U-verse TV recordings for more information.

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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ksmorley

2 Messages

1 month ago

Have already tried all of these things. No luck. Rebooted everything possible.

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ATTHelp

Community Support

•

232.9K Messages

1 month ago

Hi @ksmorley! Thank you for letting us know.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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