2 Messages
House Call
I moved into my townhome in 2022, two years ago next month. We have an issue with a cable connection on the second floor that I believe I am paying for but which does not work. Is it possible to request an AT&T repair person to come out and do a check for me?
I realize it's been two years, but this has never worked. I'm just now finding time to complain. I suspect I may be subject to a service charge (although at $250.00 per month, I find it hard to believe I should have to). I have been an AT&T customer longer than move people alive right now--literally 68 years of my life on an AT&T plan of some kind (even before I started paying bills).
Please advise.
ATTHelp
Community Support
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232.9K Messages
4 months ago
Hello @gballard! Thank you for reaching out to us! We understand, and would like to point you in the right direction.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page - https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for visiting the AT&T Community Forums.
Nate, Community Forums Specialist.
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my thoughts
Former Employee
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22.5K Messages
4 months ago
800-288-2020, a service call is $99 which is added to your next bill…
if had called within 90 days of installation might have been non billable but 12+ months for wiring that you own is going to be billable. Outside drop wiring from damage should not be, but anything inside is your responsibility including request to relocate equipment or repair/ replacement of existing wiring.
If the issue is ATT equipment different story but your post I interpreted as wiring problem.
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baseballisback
ACE - Professor
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7.8K Messages
4 months ago
So you have U-Verse, but the connection doesn't work? What are you experiencing?
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gballard
2 Messages
4 months ago
Thank you, All, for your help! I will call At&T to schedule an opportunity to repair this issue. It's on me that I didn't follow up right then....Live and learn.
gb
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