2 Messages
Never received U-Verse TV equipment upon signing up, now AT&T requesting equipment returned after cancellation - what now?
When I signed up for a discounted AT&T bundle deal many years ago, it included landline, WIFI, and U-Verse. I didn't need the U-Verse TV because we use streaming services. So, when the AT&T rep arrived and installed our WIFI, I told him we didn't need the equipment, so we never got it. This was around 10 years ago.
Jump forward to 2024, and I cancelled the bundle and removed U-Verse because it wasn't saving money anymore (and, I still have never used U-Verse). I got an email requesting IPTV Receiver IPH8010 be returned, but we never even got that equipment in the first place. So what do I do now? Has anyone had a similar situation? How do I explain that I never got this equipment to begin with and avoid the fee...for an item I never received?
uversestruggles
2 Messages
5 months ago
Tagging @ATTHelp - please
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi @uversestruggles,
Thank you for reaching out to us today. We are here for you, and we can work through this together.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you,
Bill, AT&T Community Forums Specialist.
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ATTHelp
Community Support
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232.9K Messages
5 months ago
Hi @uversestruggles,
Let's get the help you needed.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you,
Justin, AT&T Community Forum Specialist.
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my thoughts
Former Employee
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22.5K Messages
5 months ago
So your saying you have been paying for Uverse IPTV service for 10 years and have never used it?
Even if ordered UBasic would have been $15 per month plus the local channel change fee of another $10 for $25.. might have received a bundle discount of $10 to $20 off monthly internet but was not cheaper than no tv service except would have had unlimited data cap instead of the limited with overage charges ($10/50G up to $100 per month) or purchasing unlimited data for extra $30 per month. So you might have paid $25 to receive unlimited instead of $30?!?
A receiver would have been assigned to the service, if fail to return the receiver or return damaged is a one time $150 equipment charge.
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