Community Support
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6.7K Messages
New AT&T Remote Features
Check out more information on how to Troubleshoot your AT&T Remote. Here are some new features that come with your AT&T Remote:
Now with the A B C Buttons located on your remote you can:
- Go straight to Favorites
- Go to Search
- Add/Remove Closed Caption (CC)
Find out more about Favorites, Parental Control and My Multiview.
Feel free to reach out to us with a detailed message by clicking here. Provide your name, 9 digit U-verse account number, and phone number. We'll be happy to help.
-ATTU-verseCare
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
chiefdore
Scholar
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267 Messages
8 years ago
The Zoom feature is cumbersome to use. You should have used one of the remaining 2 buttons for that. Other providers have a dedicated button for "zoom".
Next time ask users for inputs prior to programming the buttons .The CC was a good idea that was brought up by users before.
I gave up on asking for any form of slow-motion.
chiefdore
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aviewer
Expert
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10.1K Messages
8 years ago
@chiefdore - The zoom button was once just fore zooming. The developers do not understans not adding clicks. Remove clicks.
Other items were added thinking only of those items. Not thinking of the original intent. Also, the zoom coud be autoamtic by allowing presetting by channel & applying it to only those channel or thebutton , which would return to normal when the channel is changed.
All the othe menu items can be removed, except add/remove to favorites which be second on the menu after zoom settings. Which could be on he first menu, instead of a second menu.
Reduce every click possible!
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JohninFL
Scholar
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289 Messages
8 years ago
What is so cumbersome about using the zoom feature? You push either the Options or CC button and push the directional down arrow to zoom.
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aviewer
Expert
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10.1K Messages
8 years ago
@JohninFL - RE:
What is so cumbersome about using the zoom feature? You push either the Options or CC button and push the directional down arrow to zoom.
When I press the enter/zoom button it brings up a bloated menu that requires another four clicks
to get to the setting menu. Additional clicks could be saved by starting opposite the existing setting & allowing wrap around navigation.
Does Options button mean enter/zoom button?
CC is the C button to toggle CC. It is supposed to be one button CC toggle & should not involve zoom.
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chiefdore
Scholar
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267 Messages
8 years ago
@aviewer
Thank You 🙂
chiefdore
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CLUTCH712
Tutor
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2 Messages
7 years ago
I have two remotes that don't work at all, even with new batteries, no lights flash at all, would like two new ones.
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