If you are returning U-verse equipment, then all you need is the 9-digit account number and the equipment to be returned (along with any power cords or power supplies). You do not need to pack it, the store will do that for you. Be sure to take it to a The UPS Store or FedEx Office, only these have the computer system necessary to check in the equipment and give you a receipt. Hold on to that receipt like a winning lottery ticket for at least 6 months, or until you're absolutely sure AT&T hasn't fouled this one up.
To take a deeper look into this situation for the returning equipment and savings, we'd need to move this conversation into a DM.
I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.
Looking forward to connecting with you, thank you for contacting AT&T Community Forums.
Don't just return it. You must call and have them remove it from your account. THEN you return it. If you just return it without cancelling, they will keep billing you the additional receiver fee each month.
ATT is telling me they never received or even have record I requested to return four receivers. I did so in April/May. I, of course, cannot find the slip from the UPS store. Any suggestions? This happened to me once before in 2016.
Accepted Solution
JefferMC
ACE - Expert
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36K Messages
7 months ago
If you are returning U-verse equipment, then all you need is the 9-digit account number and the equipment to be returned (along with any power cords or power supplies). You do not need to pack it, the store will do that for you. Be sure to take it to a The UPS Store or FedEx Office, only these have the computer system necessary to check in the equipment and give you a receipt. Hold on to that receipt like a winning lottery ticket for at least 6 months, or until you're absolutely sure AT&T hasn't fouled this one up.
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Accepted Solution
ATTHelp
Community Support
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232.9K Messages
7 months ago
Hey @taka, thank you for reaching out to us.
To take a deeper look into this situation for the returning equipment and savings, we'd need to move this conversation into a DM.
I am sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.
Looking forward to connecting with you, thank you for contacting AT&T Community Forums.
Bruce, AT&T Community Forum Specialist
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taka
5 Messages
7 months ago
Will I save $15 a month by returning one of the two pieces of equipment?
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taka
5 Messages
7 months ago
I haven't used it for a long time, so I'll return it, but if the bill doesn't change, I won't do anything.
Thanks.
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JefferMC
ACE - Expert
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36K Messages
7 months ago
Don't just return it. You must call and have them remove it from your account. THEN you return it. If you just return it without cancelling, they will keep billing you the additional receiver fee each month.
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jamiepw
2 Messages
6 months ago
ATT is telling me they never received or even have record I requested to return four receivers. I did so in April/May. I, of course, cannot find the slip from the UPS store. Any suggestions? This happened to me once before in 2016.
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JefferMC
ACE - Expert
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36K Messages
6 months ago
Seems like after it happened in 2016, you would have kept better track of that receipt. Don't have any suggestion for you.
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taka
5 Messages
6 months ago
It took about more than 30 minutes, but talked three customer service representatives responded.
The third person I spoke to was a U-Verse engineer who was happy to get a deal to make our internet faster and cheaper.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hello@taka, thanks for reaching out to us again. We are glad to know that your issue has been resolved.
Please feel free to write back to us, If you need any further assistance in the future.
Fiona Q - AT&T Community and Forum Specialist.
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