Teacher
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26 Messages
Stingray Music--Audio Problems on DVR Box Only
I have AT&T Uverse service with 3 set top boxes (STB's)--one of which is the DVR (VIP 2250). When I try to stream music on the DVR box (via the Stingray channels), the audio will stop after one song. Since each song shows its progression, it appears to still be playing, but with no sound. What is strange is that the Stingray music service works fine on the other 2 can stream music on the Stingray Channels on the other 2 STB's with no problems.
Some background:
The problem SEEMS to have appeared after AT&T updated the screen formats.
I used to have problems with the sound a few years ago--the fix per AT&T was to set the DVR audio output to 2 channel sound vs. surround sound audio. Now if I don't select surround sound, the audio won't work on the premium channels (e.g., HBO, HD channels).
AT&T replaced the DVR, but it made no difference. Also replaced the HDMI cable, but it didn't make any difference...
Has anyone else experienced this problem?
Thanks,
Rex
ATTHelp
Community Support
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232.9K Messages
8 years ago
Hi @rea58,
We apologize about the issues, but we will be glad to help. Are you using a 3rd party sound device? If so, do you notice if you go through the TV audio from the receiver? If not using a 3rd party device, see if you can change the sound back to Stereo.
-ATTU-verseCare
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rea58
Teacher
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26 Messages
8 years ago
I'm not sure what you mean by a 3rd party sound device, but in my case, I do use a Yamaha A/V receiver for sound amplification. I have the same configuration on my other 2 STB's and experience no problems.
As I stated before, I have tried switching back to 2-channel sound, but it did not correct the problem.
In any case, thanks for the response...
Sincerely,
Rex
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