Contributor
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2 Messages
Uverse TV freezing and skipping
My Uverse has been acting up every since a my modem was replaced in April. It was skipping a little bit. Then about two months ago they switched out my dvr. Now it skipping really bad. I can even watch a full show without it skipping and freezing. This is very frustrating. Help please.
aviewer
Expert
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10.1K Messages
10 years ago
Call in for remote test. They may send another RG or dispatch a tech.
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Bsburton71
Contributor
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2 Messages
10 years ago
Sent from my iPad
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portedo4
Contributor
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2 Messages
10 years ago
Im having the same issue.
After 2 years decieded to come back and try Uverese one more time with promises that the service is better.
First week into the service Im already getting quality issues witht he TV. Picture will stutter randomly through a program.
At first I was hoping that it was limited to one channel, but the issue persist on every channel. Its very challenging to watch a program and have to tollerate a froze, pixilated and stuttering feed.
This is the same issues that drove me away last time and it does not appear to be any better.
I would enjoy some new suggestions to resolve the issue rather than reset the gateway or begin scheduling the numerous tech visits that Im certain to look forward to.
I would enjoy any feedback before my promotion card arrive.
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