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New Member
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2 Messages
Friday, December 15th, 2023 8:16 PM
U-verse tv keeps freezing
U-verse tv keeps freezing or going to blue screen
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7 months ago
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ATTHelp
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232.9K Messages
7 months ago
Hi @OLDudeye,
Thank you for using the AT&T Community Forums! We'd be happy to help you with the U-Verse TV issue. Let's get that receiver unfrozen.
We recommend you try using the Troubleshoot & Resolve app on your TV to diagnose and fix service and connectivity issues. The app can also assist with common tasks such as programming your U-verse remote control, configuring, and managing your home network, setting up your voicemail and optimizing computer settings for the best surfing experience.
Rebooting the receivers can help with resolving most common service problems, like freezing picture on the TV screen. Here are a couple of ways to reboot:
Another thing you can do is perform a non-disaster recovery on the receiver. Here is how you do that:
Lastly, you can perform a Disaster Recovery on the receiver. Please read over the warning before you perform this action. WARNING!: Disaster Recovery steps will cause your DVR to lose all pre-existing data such as: Recordings, Parental control settings, and aspect ratio settings. Here are the steps to follow:
You can find a diagram that can be used for guidance, in the aforementioned article, above.
Please try these things, and let us know if they work for you.
Happy to assist!
Jennifer, AT&T Community Specialist.
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