AT&T Community Forums

Vip 2250 receiver and the replacement VIP 2262 both lose signal

I have four TVs, 3 have wireless receivers, I do not have a problem with these. The problem is with the receiver that is hard wired via ethernet cable. The VIP 2250 receiver has been replaced with a VIP 2262, the problem still exist, it will have signal loss after a minute or so it will return. Or I can change to a different channel it will be fine, change the channel back to the station where the signal was lost it will be fine. The (units) will lose signal on any channel. I have put the ethernet cable into a different jack on the router no change, used a new ethernet cable no change, moved the ethernet cable to an ethernet bridge no change.

It looks like this is a major problem that can't be resolved.

Any ideas.

Responses

ATTHelp

Community Support

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232.9K Messages

4 months ago

Hi @Jimradio! Thank you for reaching out to us! We understand that you're facing issue with your TV receiver. We hear you, and are happy to assist you.

We recommend that you try troubleshooting your TV with the following pointers:

Check Cable Connections:

Video Connections.
Signal Connections.
Power Connections.

Restart/Reboot Devices:

Power Cycle.
Non-Destructive Recovery.
Destructive Recovery.

Note: Surge protectors & power strips may cause pixilation & freeze. Plugging the receiver directly into a wall outlet may resolve this.

Your cables that may be causing your TV to loose signal, so please go through the link to ⁠troubleshoot for DVR/Receivers.

For more information please visit our article about ⁠troubleshoot your AT&T service.

Let us know how it goes!

For further assistance, we are always here to help!

Thank you.

Jennifer, AT&T Community Specialist.

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Jimradio

3 Messages

4 months ago

I have found my problem, I had mentioned that my wireless receivers were not affected but they are. All of the TVs and receivers are affected. What I have found is that I have a second router which I needed to assist an internet radio or WiFi radio. When I unplug the second router all TVs and receiver work as they should. The second router talks to the AT&T Gateway router for internet access. So now how do I remedy this. I could unplug the second router everyday but that would be a pain. Need to think of another plan. Some neat little power switch would be nice. This radio is in our bedroom. About fifty feet separate to two routers.

Thanks Jennifer for your reply.

Jim

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ATTHelp

Community Support

•

232.9K Messages

4 months ago

Hi @Jimradio!

We're glad that your issue has been resolved. If you need any further assitance we're always happy to assist you.

Thank you.
Gary, Community Forum Specialist.

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