Contributor
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1 Message
Wireless receiver trouble.
Ok, so I had a wireless receiver installed yesterday and everything was working fine until this morning. I turned the tv and receiver on and got the message 'This set top box does not match account settings.' What does that mean and how can I correct it? I tried the live chat option, but the person that I was communicating with just left the chat.
-I called in and spoke to a service representative. He was able to help me. This was much faster!
-I called in and spoke to a service representative. He was able to help me. This was much faster!
ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @jeanettevh ,
I apologize about the issues you are having with your new wireless receiver, but I will be glad to help. Usually, when it says the account settings do not match, there might be an issue with the receiver or your profile. I will send you a private message to gather more information and get this issue fixed.
-David T
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