Our Community Forums will be closing on June 27, 2024. Please visit uverse.com for all your U-Verse TV support needs.
mwhitema's profile

Contributor

 • 

3 Messages

Thursday, September 18th, 2014 10:48 PM

Wireless receivers restarting every 10-15 seconds

The DVR is working fine. Every time we turn on one of the wireless receivers they keep auto restarting about every 10-15 seconds. Swapped HDMI cables and still doing it. Then swapped boxes, now both wireless receiver boxes are restarting every 10-15 seconds.

Tried the Non-Destructive recovery mentioned for DVR on the wireless boxes 3 times but still restarting. Afraid to try the Non-Destructive recovery on the DVR because it's the only receiver working right now. Ideas?! Help?!

Professor

 • 

2.4K Messages

10 years ago

Do it on the DVR. You'll lose your recordings. Most of the time it's a DVR problem causing this.

Contributor

 • 

3 Messages

10 years ago

You are a rock star! It worked! Thank you!

Contributor

 • 

3 Messages

10 years ago

Ok so unplugged DVR, rebooted receivers and live TV worked on receivers until plugged back in DVR. Both receivers immediately turned off and restarted....

What now.

Professor

 • 

2.4K Messages

10 years ago

You need to do what I mentioned above "Do it on the DVR. You'll lose your recordings. Most of the time it's a DVR problem causing this." You need to do the Non-Destructive recovery DVR most likely.

Community Support

 • 

6.7K Messages

10 years ago

Hi @mwhitema ,

 

I am so sorry about the issues you are having with your U-verse TV service. Hopefully, the information that Darknessrise got everything going. If not, there may be an issue with the DVR and it needs to get replaced. I will send you a private message just in case you need help getting that done.

 

-David T

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.