Tutor
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30 Messages
Cannot watch recorded programs on non-DVR receivers (2 separate TVs)
My mother records programs on a nightly basis (at least). Our new gateway (Pace 5268ac) ran an update last week on Wednesday night (around dinnertime). Ever since the receivers came back online, only the main DVR receiver can be used to watch recorded programs.
We get this error:
The recordings come up for a few seconds, then the above error, then back to the recordings, rinse and repeat. All of the recordings show up, and the scheduled recordings still appear. This happens on two different non-DVR receivers. We tried restarting the receivers and still get the error. What can I do to help remedy this? Any help would be greatly appreciated. Thank you.
skeeterintexas
ACE - Expert
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28K Messages
5 months ago
Do a Whole House reboot.
Unplug the DVR
Unplug every STB.
Reboot modem or Unplug modem & Wait 20 secs. Plug back in.
Once all lights on modem are solid, plug in DVR. Allow it to become functional.
Plug in each STB separately waiting for each to become functional
Check recordings on STB.
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JefferMC
ACE - Expert
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36K Messages
5 months ago
If what skeeterintexas suggests doesn't work, then there may be an issue with how they are all connected together. After trying that, does it all work? Can you watch live TV on the non-DVR receivers? Does the DVR work completely correctly on its own (view live / record)? How are the non-DVR receivers connected?
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raptormoonx
Tutor
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30 Messages
4 months ago
My mom waited a few days and everything is working fine for the moment. I'm going to keep these instructions in mind in case it happens again. Thank you so much!
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skeeterintexas
ACE - Expert
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28K Messages
4 months ago
When in doubt, REBOOT! 😝😝😝
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