Can't access my HBOGo account while house-sitting bc owners also have UVerse but no HBO subscription

@tlischet Nothing you can do when house sitting as you found out it goes by the IP address the request is coming from and if they have the service (which they don't).

Not so sure about your assertion about signing in on other providers, it's provided for in-home view at your IP address only. 😉

Chris
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Thats not true. I can access my HBOGo from my mother's house (she has Time Warner for instance).  HboGo is supposed to be accessible from ANYWHERE, not JUST one's own IP addy, as the app is packaged with an HBO subscription. Thats the entire point. Their entire tagline reads: "HBO Go. It's HBO. Anywhere." To be clear, i can only not access my HBOGo IF i am using the internet of a fellow ATT Uverse subscriber who doesnt also subscribe to HBO. 

HBOgo asks some software from the video provider you select (AT&T in this case) to verify that the viewer has the rights to view the HBO video.  AT&T's first checks to see that if the home network you are on is actually a U-verse network.  If it is, then it checks to see if that account has HBO.  If a U-verse account with HBO, I don't think it even makes you log in--this is supposed to be a convenience factor.  But, if you're on a U-verse account without HBO, it rejects the request.  If it finds you're not on a U-verse account network, then it prompts you for credentials.

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@JefferMC wrote:

HBOgo asks some software from the video provider you select (AT&T in this case) to verify that the viewer has the rights to view the HBO video.  AT&T's first checks to see that if the home network you are on is actually a U-verse network.  If it is, then it checks to see if that account has HBO.  If a U-verse account with HBO, I don't think it even makes you log in--this is supposed to be a convenience factor.  But, if you're on a U-verse account without HBO, it rejects the request.  If it finds you're not on a U-verse account network, then it prompts you for credentials.

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Right-- that's the entire issue. I'm on a U-verse internet connection whose TV package doesnt have an HBO subscription, therefore it doesn't even give me the option of logging into my own HBOGo account (since I do pay for the service) bc out of convenience, it only allows for ONE association on the network.  There is no solution, basically. I called AT&T, they said it had been logged as a known problem and they are working to fix it. I just want the access that I'm paying up the nose for, basically-- and this is a component of said service that means enough to me that this clear oversight on their part is more than just an annoyance on mine.

So in short, this just means that, if I want access to my HBOGo that comes with my paid subscription, I had better always make sure that either: 1) The network I'm using is anything BUT a U-verse network (outside of my own home of course), or 2) In the event I happen to find myself on a U-verse internet connection, I had better hope that the person whose internet I am using also happens to be a HBO subscriber

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@mibrnsurg - Not quite true about your home IP address.  HBOGo subs can go to almost any other ISP and use WiFi to get it, regardless if the home subscribes to HBO.  

@tlischet Our forum moderator confirmed that this was AT&T's call.  This madness started about six months ago.  Sorry.

HBO (and Netflix, for that matter) know that there is an issue with UserID/password sharing (though this is not the issue with your circumstance) but it must be an issue for AT&T.  If you are trying to use a phone or tablet, one could always use 4G or whatever cell data networks but that could push your data use.  I will say that this is not a popular decision and has cost AT&T more in terms of goodwill than it saved in $. 😉

How has this issue not been resolved? It seems as though AT&T does not WANT to resolve it and hopes people will stop asking about it. I have had the same issue in multiple locations. It's as though AT&T U-Verse customers who wish to use these services are being punished for using AT&T's network abroad.

Just fix the problem. 

Since HBO Now is coming out, maybe AT&T will stop this because we can now go with HBO directly instead of AT&T for the same price. It's probably *easier* just to stay with AT&T for HBO since it integrates with one's existing cable & DVR, but for anyone who pet/house sits or simply visits friends with a lesser U-verse package, HBO Now is probably the way to go. This logon problem is the same with other premiums... so hopefully Starz/Show/etc will also allow independent subs.