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Can't watch AWE TV online even though I have a U450LA package HELP!
I'm a u450la uverse tv customer and I get the AWE TV(Wealth TV) channel but I can not watch it online at uverse.com; it says uverse tv upgrade requirred.
Currious how this can be if I have the highest uverse tv package and get the channel on my TV.
Thanks in advance
Accepted Solution
Official Solution
mibrnsurg
Expert
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20.4K Messages
9 years ago
Actually got AWE TV live to play on FF35 w/ u200 on Uverse Online.
Had to fuss around w/plug-ins getting A&E live to play and once I did, went to AWE TV and got live to run. 😉
Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
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skeeterintexas
ACE - Expert
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28K Messages
9 years ago
On line programming and channels are limited.
Not every channel that a customer subscribes to (ie: U450) is available.
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Anonymous
New Member
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25.7K Messages
9 years ago
Thanks for your help.
Hoping that AWE is added online soon..
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mibrnsurg
Expert
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20.4K Messages
9 years ago
I have u200 and it offered me the current show on AWE TV live, said nothing about upgrading. No other shows showed up, but some clips under AWE.
Seems to be the only thing the agreement allows currently.
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Anonymous
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25.7K Messages
9 years ago
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mibrnsurg
Expert
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20.4K Messages
9 years ago
There was no lock, but they'd go to the next page to play, but on FF35, getting adobe/silverlight problems and just a gray screen showed. On IE 11.0.9600, it'd bring up the play button and time line, but would not start. So, I don't know?
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Anonymous
New Member
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25.7K Messages
9 years ago
Something how a 200 customer could watch something that a 400 customer couldn't.
Will try to log in again soon
Hopefully one time error
😉
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Anonymous
New Member
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25.7K Messages
9 years ago
Tried logging in again to uverse.com and tried to watch AWE but it gave me the same error.
Contacted ATT on Saturday... the CSR "bumped up the support tier" and said they would contact me within 14 buisness hours....
Tuesday...
I recieved a call saying it should work.. after testing it out with the CSR on the line... it did not work.... the CSR "bumped up the support tier" again.
Hopefully it is resolved soon.
Curious to what are the support tiers?
Posted that question under the title:Customer Support Tiers (personal customer not buisness)
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Anonymous
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25.7K Messages
9 years ago
Yay
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mibrnsurg
Expert
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20.4K Messages
9 years ago
That's great they finally got it fixed for you. Problems like that crop up on this new set-up and have to be fixed periodically. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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0