Espn app giving error 'this channel is not part of your package'

Hi there, @mkpadgett100! We understand that you are not able to watch your ESPN and SEC channels on the ESPN app. We hear you, and happy to assist you. 

The error message is usually displayed when there is mismatch between the channels included in your TV package and the channels available on the ESPN app.

I recommend that you to try re-signing in with the Proper Credentials to the app to get the channels back and below are the few steps :

• Check if your ESPN subscription is up-to-date and that the channels you are trying to access are included in your package. 
• Check Your Network Connection.
• ⁠Update the App.
• ⁠Restart Your Devices / Force Close and Reopen the App.
• ⁠Clear App Cache and Data.
• ⁠Try uninstalling and reinstalling the ESPN app, and login again.

Let us know if this helps you, please feel free to reach us back if you have any further questions.

Thank you

JennieW,

AT&T Community Forum Specialist,

Tried each above.  Still seeing error. I can watch ESPN and SEC on my TV at the same time I'm trying to see those channels on the app and the app gives me the error. 

Hi @mkpadgett100,

Thanks for reaching us.

We understand your concern with regard to ESPN and SEC channels on the app. We're here to help!

Let’s meet in a Direct Message to take a closer look at your U-verse account. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

Awaiting your response.

Thank you,
David
AT&T Community & Forums Specialist

Can we meet tomorrow? I am tired up now today. 

Hi @mkpadgett100,

We hear you and wanted to help you.

You can reach us anytime between 8:00 AM to 11:00 PM CST. We'll be glad to help you.

Thank you,
Bill
AT&T Community & Forums Specialist

@mkpadgett100  You can't "schedule" DM's. They are sent to you at the leisure of ATTHelp. You just have to keep an eye on the message bubble, which is to the left of the bell icon, and when it appears with a flashing red dot, you have a DM that will last for about a day. 

I am ready to troubleshoot the issue now.  

Hi @mkpadgett100, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page via https://www.att.com/support/contact-us/ to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you,

Bill

AT&T Community & Forums Specialist