8 Messages
HBO on demand catalog is broken
When I go to hbo/cinemax on demand there is only one movie there. It looks like the catalog is broken
8 Messages
When I go to hbo/cinemax on demand there is only one movie there. It looks like the catalog is broken
Accepted Solution
Official Solution
Juniper
ACE - Expert
•
32.5K Messages
28 days ago
The content providers (HBO in this case) move content around, add/remove programming, all at their own discretion without any notices. If there is a massive shift it would be nice if they gave a notice, but they probably will not do so unless they completely shut down their On Demand library.
Support doesn't know what is On Demand anymore than you do. They find out the content the same way, going to the On Demand guide. TV providers aren't getting a separate real-time list of programming to have available when someone calls. Support was grasping at straws in case there was missing info. But it is not that it is missing, but that is all HBO will list right now.
0
0
Accepted Solution
skeeterintexas
ACE - Expert
•
28K Messages
30 days ago
Not broken. HBO has moved 99.9% of their On Demand programs to Max, their streaming service..
0
Accepted Solution
baseballisback
ACE - Professor
•
7.8K Messages
30 days ago
If you're paying for HBO tv channels, you're getting Max at no additional cost.
In fact, I believe the subscription is officially referred to as "Max" although it's been a bit since I've checked.
This is most likely a decision made at the HBO level. Other subscription TV services will probably have the same issue. They can put everything on one app that they control and then all subscribers receive the same exact content for the same amount of time, no matter how they subscribe.
Welcome to 2020.
0
Accepted Solution
baseballisback
ACE - Professor
•
7.8K Messages
28 days ago
Support can only see what's on their screen. It's highly likely the agent doesn't even have U-Verse.
There's also the possibility there's a contract requiring U-Verse to have an On Demand section.
It's also highly likely that this technology will go away over the next few years. Providers still have linear channels for their premium channels (HBO, Showtime), but these linear channels aren't really necessary anymore, considering a Showtime subscription included Paramount+ with Showtime, just the way a subscription to HBO includes Max.
They're probably required because of the occasional free preview, but we certainly don't need all 20+ channels of HBO and Cinemax.
If I subscribed to HBO, I'd probably use the channels...but only to pass time or for background noise. I probably wouldn't wait 15-20 minutes for some movie to come on when I can use Max to start it immediately and come back later if I need to.
(edited)
0
weweiss
8 Messages
30 days ago
I would believe that if there was no longer an on demand screen for hbo/cinemax and if there were NO titles there. So basically Uverse has taken away the capability to watch that content without using a streaming service. If I wanted streaming service I would discontinue Uverse and just use a fire stick and get a streaming service. The only reason I keep Uverse is so that all of the content is in one place and I don’t have to subscribe to a multitude of streaming services. Now I have to switch to something else to watch on demand. Maybe it’s time to re-evaluate where I get content.
0
0
ATTHelp
Community Support
•
232.9K Messages
30 days ago
Hi @weweiss,
We completely understand your concern regarding U-verse TV, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.
0
0
formerlyknownas
ACE - Sage
•
118.4K Messages
29 days ago
@weweiss
So what's the difference between going to the 'HBO/ Cinemax' section to access on demand, or just going to 'Max' to access on demand content, now that that is where formerly HBO content is?
It's the same service with a new name
0
weweiss
8 Messages
29 days ago
There is no max location. That’s the problem - I can’t access the on demand for max or hbo without switching to a streaming service and Uverse doesn’t support streaming. The only reason I kept Uverse was so that I didn’t have to manage a bunch of streaming apps. If I have to leave Uverse to get the content then I might as well just migrate to all streaming. The problem is that to replace all of the Uverse 450 content I would need multiple stream sources. I don’t need to replace all of it because I don’t use all of it anyway. I have looked into streaming but decided the convenience of Uverse was worth it. That’s evaporating. I can get an OTA system for local channels that records content and integrates with fire stick for about $300. Then all of my content would be available on one system/device. There is a Uverse app on fire stick but I have not had a lot of success with it - and I would still have to switch between multiple apps to get all the content.
0
0
skeeterintexas
ACE - Expert
•
28K Messages
29 days ago
I have U450 AND a Roku. In addition to having access to Max & the other channels via streaming, I have Netflix, Prime, Hulu & AppleTV. Each service provides different content.
Welcome to the wonderful world of streaming.
(edited)
0
weweiss
8 Messages
29 days ago
Yeah. I have fire sticks on all my tvs but it’s annoying switching back and forth - old TVs but completely functional. If I had success with the Uverse app on fire stick I could turn in the stb and just use that - but I seem to always have issues with it.
0
0