Logging into apps with ATT credentials

@JKo 

You have to use your U-verse member ID, unlinked from all other accounts. Optionally use subaccount credentials.  All of this is managed in your profile on att.com. 

@gr8sho 

Thanks for responding. I am using my user ID (which is my email address) when I sign in, but I only have one account (there are no other linked accounts). I don't know how using a subaccount credential would work, since it links automatically to the provider (I don't enter in the details).

We'd be happy to help you get signed in to the Starz and Showtime apps, JKo.

A common solution for the kind of error message you're getting is to reset the AT&T password. This refreshes the account and makes it easier to sign in to 3rd party apps. Give that a try and let us know if you were able to sign in.

We'll be awaiting your reply.

Aminah, AT&T Community Specialist

Thanks for your suggestion. I changed my password, uninstalled and reinstalled the app, and tried again, but I’m still getting the same error messages.

Thanks for the update, JKo.

Due to the nature of your issue, we'll need to access your account. We'll be sending you a Direct Message. Look for the notification on the chat icon in the upper right corner of the Forums.

Talk to you soon.

Aminah, AT&T Community Specialist

Yeah it’s called contract negotiations 

Hi there, TomO_1953. We understand that you are having a concern, where youa re unable to log in to channel apps with your U-Verse TV subscription. Let's look at that together.

For starters, let's make sure that your digital U-Verse TV account is ok. So we are going to start with an account password reset.

After the password reset, follow this helpful app guide:

Clear the app cache:

• From your device screen, select Settings.
• Select Apps or Application manager (this may vary by device type).
• Select the app, then select Clear cache.

Force quite the app:

• From your device screen, select Settings. 
• Select Apps or Application manager (this may vary by device type).
• Select the app from the list and Force stop.

Clear the app data:

• From your device screen, select Settings.
• Select Apps or Application manager (may vary by device type).
• Select the app from the list, then select Storage > Clear data.

Uninstall the app:

• Select and hold the desired app.
• Drag the app up to Uninstall at the top of the screen, then release.
• Select Uninstall to confirm.

Reboot the device.

Lastly, reinstall the app to the latest version:

• Go to the Google Play store to download app.
• Install latest version, then open the app.

For apple or IOS devices, please consult apple.com's help center.

Please let us know if this troubleshooting works for you. If not, then there is much more that we can do.

Matthew, AT&T Community Specialist

Thanks so much. I logged into my AT&T Uverse account with my login tokens and everything worked properly again. I don't understand why my authentication didn't work when I logged in with my wife's login tokens as they were accepted as a valid alternate login but since my AT&T Uverse subscription is recognized again by CNN and TCM, I not delving further into the issue. Thanks for responding to me question. 

TomO_1953

You are so welcome, TomO_1953.

We are so glad that your apps are working properly again. If there is anything else that we can do for you, please reach back out to us again. Thanks for you being the best part of AT&T.

Matthew, AT&T Community Specialist

I am having the same issue with several apps on Apple TV. There is no option clear app cache and clear app data on Apple TV. However I have deleted and reinstalled the apps, and still get the same error message.

We're here to help get you signed in and enjoying your content, @FWJKJGY!

Due to the nature of your concern, let's go ahead and move this conversation into a direct message. This way we can access your account to verify some details to ensure you are able to access the app. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer.

In the meantime, try resetting the password for your U-Verse account. Doing this will re-sync your email in our system and can possibly alleviate your sign-in issues.

Here are the steps to take:

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

We look forward to speaking with you!

CalebP, AT&T Community Specialist 

Been there….the Starz streaming app has been problematic in the past.  Somebody somewhere did something and all was well but apparently it’s happening again.  🤷‍♀️

I'm having the same problem , msnbc / cnbc / CNN..........add to that ATT can't reach an agreement with local FOX so no World Cup

and can only watch the Tour De France if I pay the Peacock

Thanks for posting. I've escalated it up and AT&T gurus are trying to figure it out. It's not a "you" issue, as others are experiencing it.

👆. This….  I tried to log onto the app and was also unable to do so.

That Starz app is buggy.  It’s been a problem before.  Somebody did something and it was OK but now it’s back to not working.  🤷‍♀️