3 Messages
New Samsung TV added to Uverse account switches channels by itself
I bought a new Samsung TV and have been trying to set it up where I only use the Uverse remote, like I did with my old Vizio TV. I was able to do that but about ten minutes into watching a program, the TV leaves the channel I’m watching and starts offering me alternative programming. I have tried to reprogram the remote several times after changing setting preferences. It still happens. Please help.
Accepted Solution
ATTHelp
Community Support
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232.9K Messages
7 months ago
Hello @DianneL,
Thanks for reaching out to us. Let's shed some light on your concern and get the help you need.
We also recommend that you visit the U-verse TV support to have a better understanding on your concern.
We hope this information is helpful and thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist
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Accepted Solution
DianneL
3 Messages
7 months ago
Thanks for the input. I ended up deleting the Samsung TV Plus app and the issue is resolved. It took me a while to figure it out but I appreciate your help.
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DianneL
3 Messages
8 months ago
It actually looks like a Samsung TV Plus feature. I need to figure out how to disable it.
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ATTHelp
Community Support
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232.9K Messages
7 months ago
Hello @DianneL,
Thanks for reaching out to us! We are glad that your concern has been resolved!
In case you have issues, please feel free to get back to us!
Thanks for reaching out to AT&T Community Forums!
Leon, AT&T Community Forum Specialist
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