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New Member

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6 Messages

Tuesday, September 8th, 2020 1:46 AM

Closed

Pixelation problem

U-verse is pixelating, all channels all TVs (3). I have 45 devices on a ruckus switch. Att fiber service. When I disconnect every device and go from modem to one tv there is no pixelation. How do I fix this???

ACE - Expert

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24.9K Messages

4 years ago

What happens when you start to add back one device at a time thru the switch?

New Member

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6 Messages

4 years ago

Also, I tried unplugging everything and then plugging it back in. No change. 

New Member

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6 Messages

4 years ago

As soon as I add one device I get pixelation. 

ACE - Expert

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24.9K Messages

4 years ago

Have you tried a direct connect, bypassing the switch for each tv?

New Member

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6 Messages

4 years ago

Only really able to do it with one tv and That worked. But once I plugged in other items it stopped working. Prblem

is second tv is upstairs and connected through two switches so hard to direct connect. 

ACE - Expert

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24.9K Messages

4 years ago

Is this with 4k, 4k HDR, or HD (1080) content? Multiple switches with HDMI can be a problem at times. Almost sounds like your switch is having issues.

New Member

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6 Messages

4 years ago

Hd1080 content. But I am getting pixelation on the tv that is direct connected to modem even though that tv doesn’t go through switch.  

ACE - Expert

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36K Messages

4 years ago

The issue may be the switch.  Can you (temporarily) eliminate all the switches but one, and try each switch in turn?

 

New Member

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6 Messages

4 years ago

There is no way to connect a second tv without going through a switch. The run is too long. 

ACE - Expert

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36K Messages

4 years ago

I'm not trying to eliminate using a switch at all, but instead trying to eliminate each particular switch (as you did by removing all connected clients, only this time with the switches) to see if a particular one of the switches is introducing issues either by itself, or when clients are attached to it.

Do any of your switches have Wireless Access Points or Routers attached?

 

(edited)

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