Questions about the new U-Verse app

Hey @ccastr50, we understand that you have confusion using new U-verse app on IOS, we want to guide you through the right path.

We recommend you to check on how to connect to your U-verse TV service using the U-verse app on your smartphone or tablet. Then, use the U-verse app to:

• Stream live TV or on-demand shows or movies.
• Create your favorites list to customize content on the My U-verse homepage.
• Set up and manage your DVR recordings.
• Check the guide to schedule new recordings.
• Turn your device into a U-verse TV remote control.

To find out U-verse tv channel info, select Guide on your remote control, or sign into the U-verse app. You can print a channel lineup PDF.

We also recommend checking on How to access program guide.

Let us know if this helps.

Thank you for contacting on AT&T community forums!

Bruce AT&T Community Specialist.

While I have not had tv services since 2010, I suspect the APP is for NATIONAL channels where the channel number is the same in all markets... local channels are market specific so unless there is a way to list your choice the local channels are not displaying...ABC, CbS, NBC, PBS as.examples of local while ESPN is example of national channel.

Thank you Bruce.  Are you saying that I need to go thru the setup process all over again with this new IOS app?  The old Uverse app was working fine.  And with the NEW IOS Uverse app I can see my recordings (at least most of them) with space used and I can see the Channel guide (although as mentioned, not all channels are visible).  I can see ABC ch 1013, ESPN ch 1602, etc, etc but I don't see a bunch of them like CBS and NBC.

Also, with the old app I could easily set the starting channel in the Guide channel listing but don't see a way to do that in the new guide listing.  I just have to scroll and scroll down to the channel I am interested in instead of going directly there.

I don't think I have to connect the new Uverse app all over again as I do see some things on it as mentioned above.  I did go to the webpage you mentioned but didn't see anything that I needed to do that wasn't already done.

Am I the only one that downloaded the new ios Uverse app that is having difficulty doing these things?  Is there a way I can go back and download the old Uverse app on my iPad and iPhone as it was a nice app?

Thank you so much.

Hey @ccastr50, thank you for writing back to us, let's get the help you need.

U-verse TV channel lineups vary based on location and U-verse TV package. You can access your guide in several ways and even print your channel lineup.

Get the free U-verse app from the App Store^®, Google Play^TM, or the Amazon^® app store. The app is compatible with:

• iPhone^®, iPad^®, or iPod touch^® (iOS 12.1 and above)
• Android^® smartphones and tablets (OS 7.0 and above)
• Amazon Fire TV devices

Please note: We do not have an option to get old version however we always recommend you to stay connected on latest version to enjoy simple and best features.

Set up and pair your U-verse TV receiver with the U-verse app to allow smart devices to connect and control your receiver.

Let us know if this helps.

Thank you for contacting on AT&T Community Forums!

Bruce, AT&T Community Specialist

I have the U450 Uverse plan.  Again, I can see lots and lots of the U450 channels BUT not all of them.  Many are missing.  Like NBC ch 1002.  I don't understand why.

Let me ask the community.  Has anyone out there with the U450 plan downloaded the latest UVerse/DirectTV app Version 7.2.0 onto your iPhone or iPad?  And if so, are you able to see all channels and do everything you were able to do on the old app?  

Hi @ccastr50, thank you reaching out to us again.

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist

Update: I called Tech Support and they said NBC and CBS have requested their channels not be listed in the new app.  They were in the old app but not in the new app.  NBC and CBS ARE listed on my DVR and I can watch them, of course on my DVR.  The answer doesn't make sense.  Why would NBC and CBS not want us to know what shows you can watch and record when using the new Uverse app?  Makes no sense to me.  Again, am I the only one that has upgraded to the new IOS Uverse app and cannot see all channels and cannot schedule recordings on NBC and CBS (and many other channels that don't appear in the app)?

Could be that the developers of the new app weren't allowed/couldn't upgrade the app for certain local or national stations. It's a developer issue, not an AT&T/Uverse issue.

It's horrible!  I just use it to access my DVR when I am away from home, but now the list is gone, all tiles.  But I can't see how to delete recordings anymore using the app.  Can't get it to do anything when I click on a recorded show.  The old one was so easy to see what was coming up and what was already recorded.  Who thought this was more user friendly?  This new UI (Edited per community guidelines)!

Yes, this started as iOS, but since they're largely the same app, I don't think we need two different threads.