Voyager
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5 Messages
RED BROADBAND LIGHT ON GATEWAY...TECH SENT SAID ONLY 1 OF 2 LINE WAS WORKING..ONLY NEW HOW TO FIX FIBER NOT COPPER PLEASE HELP
START OFF WITH I HAVE NO IDEA WHAT IS NOT WORKING OTHER THAN I HAVE INTERNET NO LIVE TV BUT CAN WATCH RECORDING TV PIC IS SCRAMBLED
UVERSE BUNDLE TV WAS FREEZING THEN BROADBAND LIGHT TURNED RED-SENT OUT TECH PERSON WHO ONLY KNEW HOW TO WORK ON FIBER NOT COPPER-BRILLIANT RIGHT? HOURS GO BY & H SAYS I'LL HAVE TO HAVE SOMEONE ELSE SENT TOMORROW. LEFT WITHOUT TELLING ME TIME ETC.
ON SUPPORT SITE IT SAYS THIS: "Appointment on hold We had to delay your appointment because of an issue with our network. Once we fix it, well reach out ASAP to reschedule. Until then, feel free to check back for updates."
ANY CLUES? OR AM I THE ONLY ONE THAT SEE HOW REALLY STUPID THIS SITUATION IS?
JefferMC
ACE - Expert
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36K Messages
6 months ago
Harry, everything about what you wrote would be fine... if OP hadn't already had a tech visit.
At this point he needs someone to get a tech back out there to fix his problem.
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my thoughts
Former Employee
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22.5K Messages
6 months ago
The tech likely created a work order (referred their service repair order) to an outside line tech. This tech does not work scheduled appointments but picks up orders out of a pool of referred jobs, most are normally dispatched within 24 to 48 hours.
The InR tech AKA CIM generally has 10 to 25 years with ATT and can resolve both outside line issue and inside wiring if need be.
Most Uverse techs hired since Covid are generally only trained on fiber with maybe a week of copper if sent to school for copper… they were hired to help with the 1 million fiber installations expected to be performed every year, 3200+ fiber installs every day Monday to Saturday.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hi @learnwhatican, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Bruce, AT&T Community Specialist
(edited)
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