Contributor
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3 Messages
Sound Cutting Out on Some HD Channels
I have noticed with issues of the sound cutting in and out very rapidly on some HD channels. I am positive it is not the connection to the reciever because merely changing to a different channel problem doesn't happen. I have notied it today on the NFL Redzone channel and in the past on different higher number HD channels. Anyone have a clue what this could be?
Breakwater
Explorer
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12 Messages
10 years ago
This happened on the Redzone last year during the first week or two on U-Verse. The good news is that it was straightened out and was perfect thereafter.
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tom5683
Contributor
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3 Messages
10 years ago
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mibrnsurg
Expert
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20.4K Messages
10 years ago
Know that when the sound is out of sync/wonky I change the channel and go back and 99% of time things are OK. 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems) or
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Breakwater
Explorer
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12 Messages
10 years ago
Mine is pretty bad today also. Hopefully, they will get the kinks out for next week.
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finebyme36
Tutor
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4 Messages
10 years ago
Mine sound is still skipping on redzone also as of 10/19/2014. Anyone get any answers yet?
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tom5683
Contributor
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3 Messages
10 years ago
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mibrnsurg
Expert
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20.4K Messages
10 years ago
Click the ATT Uverse Care link in my signature, send the PM, see if they have a solution for sound on red zone.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Kong57
Guru
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644 Messages
10 years ago
It happens on mine too I just switch to Stereo when Im on the redzone
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finebyme36
Tutor
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4 Messages
10 years ago
Thanks Kong, I will give that a try next Sunday! I apprieciate everyones help, this issue is so annoying. Does anyone know the root cause? Kind of sucks one has to switch back and forth.
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