Contributor
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1 Message
User Not Authorized Error TCM app
With my Uverse subscription I have been watching TCM using their ipad app for some time. But the past few days, anytime I try to watch something via the app, I get a User Not Authorized Error telling me to contact my provider. I am logged in to the app via my Uverse account. I have uninstalled and reinstalled the app. This does. Ot seem to be affecting other Watch apps like Watch ABC or Fox Now, where I log in to my provider. Any ideas? Thanks!
ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi Cephasatl,
I'm sorry about the difficulties you are having to access TCM on your iPad. It is possible these were the results of any recent changes with your account. I can help you review your account to help you determine what has prevented you access. Please send me your account information to ATTU-verseCare to assist you further.
SadathCS
ATTU-verseCare
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Fredb1
Contributor
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14 Messages
9 years ago
We are having this same problem, it started occuring when we moved to a new address. Has there been any resolution of what causes this? My wife is very angry that her Watch TCM app is not working.
Thanks,
Fred
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JefferMC
ACE - Expert
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36K Messages
9 years ago
It is a "known issue" that when you transfer service to a new address, something gets screwed up with your account that causes you to lose authentication to the web/mobile apps.
Please click this
U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your authentication issues. You can expect a reply via return PM (the blue envelope 
in the upper right hand corner of this site, next to your name and avatar) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.
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JefferMC
ACE - Expert
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36K Messages
9 years ago
@Cephasatl and @Fredb1,
I've been told that an AT&T representative has sent you a PM. Please click on the blue envelope with the number by it in the upper right hand corner of the screen.
When replying, please do so through the Forum PM system; if you reply to the e-mail notification that you've received a PM, your reply will get lost.
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ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @Fredb1,
We have received your response, and look forward to working with you to resolve this issue.
-ATTU-verseCare
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