New Member
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17 Messages
U-Verse Movies on Demand freeze and glitch. Even the previews. It is like watching a bad antenna reception.
See the subject line. I had fiber optics put in so the speed is very fast so ideas? I did not have this problem
when the movies I could rent were not HD and now they are all HD so is that it? Or a bad connector
someplace? The U-Verse TV comes in fine so ??
I went through the usual reboot stuff, once it gave an error and another time is said to call for a person to visit.
The error is a gigantic string of numbers of letters that I can't attached to this - shoot.
It wants me to call the usual help phone number.
Accepted Solution
Official Solution
baseballisback
ACE - Professor
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7.8K Messages
3 years ago
If you don't mind losing your saved DVR shows, you can always try swapping the DVR with a new DVR.
The bad thing...if the problem is still there, don't expect go back to your current DVR.
(edited)
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baseballisback
ACE - Professor
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7.8K Messages
3 years ago
Definitely call.
Fiber speeds only affect download. At Internet 1000, you're basically going to download as fast as your device allows.
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DVRtrouble
New Member
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17 Messages
3 years ago
So where is the problem? All AT&T equipment except the Panasonic TV which works with live U-Verse TV just fine but not the movies on demand so ??
Why is it glitchy? A connector? I can play a Blue Ray DVD and no problems.
Thanks.
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baseballisback
ACE - Professor
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7.8K Messages
3 years ago
I have a problem on my DVR where HBO, Starz, whatever On Demand will sometimes randomly pause or play without sound. I don't think it's on my wireless receivers, but I don't watch enough On Demand to figure out why.
I've gotten around the issue by using the apps (such as HBO Max) via a streaming device. The apps have many more options than On Demand anyway.
The other option for me is to swap a wireless receiver with the DVR and put the DVR on a TV that I don't use as much...but then it'd take a couple seconds after switching channels in order to pause live TV.
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DVRtrouble
New Member
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17 Messages
3 years ago
OK. I have some sort of ATT box which showed up when I went to
fiber, but it still uses the "DVR" device to control U-Verse. Hmm, I may
have to call up the dreaded customer service - UGH!
I rarely ever rent a movie either (movie on Demand) but once in a great
while - hey, I want to see that - and now, it is working terribly!! Heck, can I get a refund for a movie I tried to watch?
Most likely, I have to get a bunch of new stuff, in the cloud and everything will cost more- at least when the promo. ends. Ugh.
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DVRtrouble
New Member
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17 Messages
3 years ago
OK. Well, I haven't recorded anything in a long time so nothing will be lost. I guess if AT&T is happy to send me a replacement that would be great! OK. Thanks.
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baseballisback
ACE - Professor
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7.8K Messages
3 years ago
They may want to send a DVR via FedEx or UPS. Maybe you can try to twist their arm and have a tech sent. It may not be the DVR, but if the problem is only that TV, it could be.
You'll have to re-hide any channels. Any shows you have scheduled to record will be transferred over...but since nothing is saved, nothing will be lost.
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baseballisback
ACE - Professor
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7.8K Messages
3 months ago
Are you connected via wireless, Ethernet or coax?
Switch to Ethernet. I had what seems like a similar issue...switched to Ethernet and the problem was gone.
Also...please don't respond to threads older than one year.
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