In general, a service member with orders to relocate outside of AT&T's coverage area for 90 days or more can be eligible to cancel your service due to U.S. Military transfer or deployment.

If eligible, you can submit an online request to cancel or restore wireless service if you're:
    •  A spouse or dependent authorized to submit the request on behalf of an eligible service member.
    •  A primary account owner with a wireless service plan that includes an eligible service member on the plan.

Note: If you are a legal representative for an eligible service member, please contact us. You'll have to submit a copy of your power of attorney.

Want more details? Learn about eligibility requirements.

Learn about the eligibility requirements for cancelling or holding your Wireless service.

Eligible service members can cancel all lines on their account and Primary account owners can cancel any line on their account assigned to an eligible service member. They can also cancel any lines of the service member's dependents who will relocate with the service member.

We'll hold eligible numbers for up to 39 months. But you must restore your AT&T wireless service within that timeframe to keep the numbers. If you choose to not hold your numbers, you may not be able to get them back.

Learn more about how you can cancel or reactivate your AT&T Wireless service if you're U.S. military, a service member or a qualifying spouse or dependent.

If you meet all requirements:
    •  The installment plan is for a device (or accessory) used on an eligible service member's line (or dependent relocating with such service member) that is being canceled.
    •  You entered the installment plan before the service member's deployment orders were issued.
    •  The buyer's remorse period for the device (or accessory) has expired
... we'll waive the remaining installments, and you get to keep the device or accessory.

Get help with your wireless service before and after deployment.

Learn about the eligibility requirements for cancelling or holding your AT&T Internet or Fixed Wireless Internet service.

If you meet all eligibility requirements, contact us. We'll explain your options and help you.

Can't call us? No problem! Just send an email with the completed form for the service you're holding or canceling to ATTMilitaryRequest@att.com. Please allow up to 24 hours for processing:

    AT&T Internet or Fixed Wireless Internet request form (PDF, 90KB)

Learn more about how to hold or cancel service for U.S. military and service members.

Learn about the eligibility requirements for cancelling or holding your TV service.

If you meet all eligibility requirements, contact us. We'll explain your options and help you.

Can't call us? No problem! Just send an email with the completed form for the service you're holding or canceling to ATTMilitaryRequest@att.com. Please allow up to 24 hours for processing:

    DIRECTV or U-verse TV request form (PDF, 90KB)

Learn more about how to hold or cancel service for U.S. military and service members.

Learn about the eligibility requirements for cancelling or holding your AT&T Phone service.

If you meet all eligibility requirements, contact us. We'll explain your options and help you.

Can't call us? No problem! Just send an email with the completed form for the service you're holding or canceling to ATTMilitaryRequest@att.com. Please allow up to 24 hours for processing:

    AT&T Phone request form (PDF, 90KB)

Learn more about how to hold or cancel service for U.S. military and service members.

Learn about the eligibility requirements for cancelling or holding your Landline (Home Phone or DSL) service.

If you meet all eligibility requirements, contact us. We'll explain your options and help you.

Can't call us? No problem! Just send an email with the completed form for the service you're holding or canceling to ATTMilitaryRequest@att.com. Please allow up to 24 hours for processing:
Landline (Home Phone or DSL) request form (PDF, 86KB)

Learn more about how to hold or cancel service for U.S. military and service members

Only paid federal government employees and their families who are deployed on official business to international locations qualify for this service. Volunteer workers, such as Peace Corps and missionary work, are not eligible.

Federal government workers and their families deployed on official business to international locations can:
    •  Suspend service during time out of the country.
    •  Suspend service for up to 999 days.
    •  Receive a discounted cost of $0.01 per month for each mobile number on your monthly wireless plan.
    •  Pay your monthly installment agreement fees, if applicable, as normal.
Suspension prevents calling, texting, Web browsing, and accessing any other feature on the AT&T network other than calling 911 or AT&T at 611.

Learn more about federal government workers can suspend service.

When submitting an unlock device request and select Yes when asked if you’re deployed military.

We'll ask for your temporary or permanent change-of-station (TCS or PCS) documents. If you have an installment plan, you don't have to pay it off to unlock your device.

Learn more about how unlocking your AT&T phone or device.

Are you a service member returning from deployment or active duty? We can help you restore your AT&T wireless service if you asked us to hold your number.

All you'll need to do is:
    1.  Tell us the numbers you want to restore
    2.  Let us know when we should restore them
    3.  Review and submit your info.

Sign In to Restore your Wireless Service

You can ask us to restore the wireless number you asked us to hold. You must submit the restore request within 90 days of your return from active duty or deployment. Your restore date must be within 39 months of your cancel date.

We'll restore the wireless number to the device and plan you had when you canceled service. Want a new device or plan? After your service is restored, shop new plans or devices.

Get help with your wireless service before and after deployment.

Want to reactivate after your deployment? Please call us and have this info handy:
    •  Your name as shown on the account
    •  Your account number
    •  Any phone numbers you want to reactivate
    •  The date you want to reactivate your service

Note: If you had device protection plans before canceling, we'll re-add them to your account when you reactivate your service.

To show our appreciation for veterans, active duty servicemembers, and military families1, AT&T provides a 25% discount on eligible unlimited wireless plans.2

Learn more about AT&T's Wireless Discounts for Military & Veterans.

To get your AT&T military discount:
    •  Active-duty military members can go here and sign up with their .mil email address.
    •  Veterans can sign up here.
    •  Veterans, military families, and active duty servicemembers can also sign up for a discount at an AT&T retail store, by providing some proof of eligibility.

Learn more about AT&T's Wireless Discounts for Military & Veterans.

Transitioning to civilian life can be challenging. That's why we're working with the SkillBridge Fellowship Program to help veterans find new opportunities after the military. The program matches civilian opportunities to a service member's training and experience and is open to any rank, enlisted or officer. SkillBridge Fellowship Program is proud to welcome participants who can train within the last 180 days of their service

Learn more

We're working to modernize the U.S. Department of Veterans Affairs (VA) data communications platform that will serve as a foundation for innovative VA technology capabilities to drive mission outcomes.

Learn more

What's in store at AT&T for military veterans after they complete their service? We reached out to our very own veterans to share their stories.

Learn more