AT&T Community Forums

The power of AT&T. The freedom of PREPAID^SM.

No annual contract • No credit checks • No activation fee online

Get the flexibility and convenience of AT&T PREPAID on America's Best Network1.

Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text. AT&T Prepaid offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.

1 GWS awarded AT&T Best Network OneScore 2020. GWS conducts drive tests for AT&T and uses the data in its OneScore analysis.

The latest AT&T PREPAID support...

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We are here to help you get your device running on our network!

• If you've bought your device from us: complete your activation online.

• If you're transferring a dual-SIM device to AT&T: Contact Us to activate your eSIM.

• If you've brought your compatible unlocked device to AT&T: you'll just need to purchase an AT&T PREPAID SIM card.

Sign into your AT&T PREPAID account with myAT&T to:
• Check your balance
• Make a payment or set up AutoPay
• View and manage your usage
• Change your plan and add-ons
• Set up a multi-line account

Learn more about managing your account

Have you forgotten your four-digit PIN or online password? Good news! You can easily reset both on the sign-in page.

Note: If you sign in with wrong info three times and reset your password, we'll remove your stored payment info. It's for your security. Make sure to re-enter your payment info when you sign in with your new password.

Read the latest AT&T PREPAID solutions...

Accepted Solution

Official Solution

Unlocking phone

Am trying to unlock my phone which I have a right to do First went on app ATT Network unlock. This may be a scam some kind of fraud and not actually ATT. Said it was free to unlock and to enter and I entered IMEI number and email which I did. They said success and I would get unlock code in 15-30 m

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Wireless

62

14

0

Accepted Solution

cancel my plan

i have a prepaid plan that charges monthly. Now i try to cancel my plan. Do i have to make a call? Or i can just turn off autopay and leave this account not paying it anymore?

Questions

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Wireless

32

2

0

Accepted Solution

Official Solution

Prepaid payment denied

Dear AT&T officer, Yesterday I received my eSim card. I tried several times to pay the prepaid plan but failed every time. So I called the AT&T service center and the officer told me to send the government-issued document to the AT&T specialist for verification. I sent my passport co

Questions

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Wireless

49

4

0

Join the latest AT&T PREPAID discussions...

Unlocking my phone.

I tried the device unlock app and the website and both didn't work, I'm confused on why thoCan anyone help me please.

Questions

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Wireless

5

3

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Accepted Solution

Official Solution

Unlocking phone

Am trying to unlock my phone which I have a right to do First went on app ATT Network unlock. This may be a scam some kind of fraud and not actually ATT. Said it was free to unlock and to enter and I entered IMEI number and email which I did. They said success and I would get unlock code in 15-30 m

Questions

•

Wireless

62

14

0

I cannot receive Authentication codes or SMS OTP from International Banks here in the US

I cannot receive Authentication codes or SMS OTP from International Banks here in the US. I am using an AT&T number. I can receive International SMS and calls with no issues. I have checked with my bank and they are able to check and see the SMS has been delivered but failed to go thr

Questions

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Wireless

17

1

0

Accepted Solution

cancel my plan

i have a prepaid plan that charges monthly. Now i try to cancel my plan. Do i have to make a call? Or i can just turn off autopay and leave this account not paying it anymore?

Questions

•

Wireless

32

2

0

Accepted Solution

Official Solution

Prepaid payment denied

Dear AT&T officer, Yesterday I received my eSim card. I tried several times to pay the prepaid plan but failed every time. So I called the AT&T service center and the officer told me to send the government-issued document to the AT&T specialist for verification. I sent my passport co

Questions

•

Wireless

49

4

0

The latest AT&T PREPAID plans & devices...

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Get the essentials for a great price with Mexico & Canada included for $40/mo. with AutoPay.

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$50 Unlimited Plan: Subject to change. Plan is good for 30 days upon payment of applicable plan charge ($50/mo., or $40/mo. with a new line and Auto Pay enrollment). Taxes extra. Not eligible for Multi-Line accounts. Activation fee (in-store, $15/line) & other fees may apply. See att.com/mobilityfees for details. Data: Plan includes 30GB of data per 30-day period at a max speed of 3 Mbps in the U.S. and Mexico. If 30GB of data is used in a 30-day period, all data speeds are reduced to a max of 1.5 Mbps for the remainder of the 30 days. In Canada, if you exceed 25GB of data usage in a monthly plan period, speeds will be reduced to 512 Kbps for the remainder of the period. 2G off-net data speeds may apply. Mobile Hotspot use is not included. See att.com/broadbandinfo for details on AT&T’s network management policies. Video Streaming: Plan does not include the Video Management feature. We aim to render streaming video in standard-definition (max speed of 2 Mbps for customers on both a 5G compatible device and rate plan, or 1.5 Mbps for other customers) though some video cannot be identified. Sometimes, other content that content providers bundle with streaming video may be impacted and slowed, including downloads. In certain situations, we may deliver video content faster or at higher definition. Details at att.com/VideoFeature. Unlimited Talk & Text: Includes unlimited talk and text within and between the U.S., Mexico and Canada and unlimited text from the U.S. to over 230 countries. For the list of countries available for texting from the U.S., go to att.com/prepaidintltext. Pricing, terms & other restr’s subject to change and may be modified or terminated at any time without notice. GENERAL TERMS: By activating/using service, you agree to be bound by AT&T Consumer Service Agreement (att.com/ConsumerServiceAgreement). You must add money to your account within 26 days of activation, or your account will be canceled. Calls to special and premium services may be blocked. Service cannot be resold or used for fraudulent purposes. Geographic, usage, & other terms, conditions, and restrictions apply. Fees may apply. Details at att.com/mobilityfees.

NEW PLAN

Unlimited talk, text, and data

Get the essentials for a great price with Mexico & Canada included.

$40/mo.
After $10/mo. AutoPay discount. Reg. $50/mo.

30GB/mo. at max 3 Mbps, then speeds slowed to max 1.5 Mbps. Single line only. Requires new single line & AutoPay. Taxes extra. Fees may apply. Terms & restrictions apply. See details

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