AT&T Community Forums

The power of AT&T. The freedom of PREPAID^SM.

No annual contract • No credit checks • No activation fee online

Get the flexibility and convenience of AT&T PREPAID on America's Best Network1.

Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text. AT&T Prepaid offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.

1 GWS awarded AT&T Best Network OneScore 2020. GWS conducts drive tests for AT&T and uses the data in its OneScore analysis.

The latest AT&T PREPAID support...

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We are here to help you get your device running on our network!

• If you've bought your device from us: complete your activation online.

• If you're transferring a dual-SIM device to AT&T: Contact Us to activate your eSIM.

• If you've brought your compatible unlocked device to AT&T: you'll just need to purchase an AT&T PREPAID SIM card.

Sign into your AT&T PREPAID account with myAT&T to:
• Check your balance
• Make a payment or set up AutoPay
• View and manage your usage
• Change your plan and add-ons
• Set up a multi-line account

Learn more about managing your account

Have you forgotten your four-digit PIN or online password? Good news! You can easily reset both on the sign-in page.

Note: If you sign in with wrong info three times and reset your password, we'll remove your stored payment info. It's for your security. Make sure to re-enter your payment info when you sign in with your new password.

Read the latest AT&T PREPAID solutions...

Accepted Solution

Prepaid customer upgrading from a phone with a physical SIM card to one that only accepts ESIM

I have a prepaid account for my child and recently upgraded the phone from an iphone XR to an iphone 14 (unlocked). The iphone 14 does not have a physical SIM card, it uses ESIM. How do I change the account over to the new phone without having to get a new phone number?

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Wireless

31

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Accepted Solution

Cancel plan temporarily

I am outside of the US and need to cancel my prepaid plan. To make changes to my account, I need to know my 4 digit PIN. To reset this PIN, I need to receive a text. I cannot receive texts because I am abroad on a prepaid plan. How can I cancel my plan or AutoPay until I return? Thank you.

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Wireless

34

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Accepted Solution

Need to cancel account

AT&T makes it very hard to cancel prepaid accounts. For that reason, I will no longer use their services. Please let me know how to cancel. If I don't find a response, I'll let my credit card company know.

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Wireless

22

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Join the latest AT&T PREPAID discussions...

Network Reset Required After Plan Renewal

I'm wondering if it's normal to require a network reset each and every month when my pre-paid plan renews. Once my plan renews if I do not do a network reset, I have ZERO data until I do so. Is this normal? I'm using an iPhone 11 Pro Max.

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D

NO HOTSPOT DATA

I AM ON THE PREPAID $50 MONTHLY PLAN WHY DO I HAVE 25GB OF CANADA ROAMING AND NOT HOTSPOT DATA WHY WHY WHY????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS OFF OF YOUR WEBSITE. Unlimited + 5GB hotspot data

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Wireless

17

1

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Accepted Solution

Prepaid customer upgrading from a phone with a physical SIM card to one that only accepts ESIM

I have a prepaid account for my child and recently upgraded the phone from an iphone XR to an iphone 14 (unlocked). The iphone 14 does not have a physical SIM card, it uses ESIM. How do I change the account over to the new phone without having to get a new phone number?

Questions

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Wireless

31

6

0

Bad experience switching from T-Mobile to ATT

Your management of Prepaid really stinks. Everything along the way was a roadblock. I'm extremely frustrated. The SIM card in Best Buy was twice the price of online. Why? So, I ordered online. I also requested porting my phone number to ATT at that time. I got the card and there are conflicting in

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Wireless

30

2

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I need to but my refill card on my plan

Having trouble with my refill card

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Wireless

17

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The latest AT&T PREPAID plans & devices...

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Get the essentials for a great price with Mexico & Canada included for $40/mo. with AutoPay.

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$50 Unlimited Plan: Subject to change. Plan is good for 30 days upon payment of applicable plan charge ($50/mo., or $40/mo. with a new line and Auto Pay enrollment). Taxes extra. Not eligible for Multi-Line accounts. Activation fee (in-store, $15/line) & other fees may apply. See att.com/mobilityfees for details. Data: Plan includes 30GB of data per 30-day period at a max speed of 3 Mbps in the U.S. and Mexico. If 30GB of data is used in a 30-day period, all data speeds are reduced to a max of 1.5 Mbps for the remainder of the 30 days. In Canada, if you exceed 25GB of data usage in a monthly plan period, speeds will be reduced to 512 Kbps for the remainder of the period. 2G off-net data speeds may apply. Mobile Hotspot use is not included. See att.com/broadbandinfo for details on AT&T’s network management policies. Video Streaming: Plan does not include the Video Management feature. We aim to render streaming video in standard-definition (max speed of 2 Mbps for customers on both a 5G compatible device and rate plan, or 1.5 Mbps for other customers) though some video cannot be identified. Sometimes, other content that content providers bundle with streaming video may be impacted and slowed, including downloads. In certain situations, we may deliver video content faster or at higher definition. Details at att.com/VideoFeature. Unlimited Talk & Text: Includes unlimited talk and text within and between the U.S., Mexico and Canada and unlimited text from the U.S. to over 230 countries. For the list of countries available for texting from the U.S., go to att.com/prepaidintltext. Pricing, terms & other restr’s subject to change and may be modified or terminated at any time without notice. GENERAL TERMS: By activating/using service, you agree to be bound by AT&T Consumer Service Agreement (att.com/ConsumerServiceAgreement). You must add money to your account within 26 days of activation, or your account will be canceled. Calls to special and premium services may be blocked. Service cannot be resold or used for fraudulent purposes. Geographic, usage, & other terms, conditions, and restrictions apply. Fees may apply. Details at att.com/mobilityfees.

NEW PLAN

Unlimited talk, text, and data

Get the essentials for a great price with Mexico & Canada included.

$40/mo.
After $10/mo. AutoPay discount. Reg. $50/mo.

30GB/mo. at max 3 Mbps, then speeds slowed to max 1.5 Mbps. Single line only. Requires new single line & AutoPay. Taxes extra. Fees may apply. Terms & restrictions apply. See details

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