Active Armor unable to activate - Error Code 13-20-403

I will note that I contacted AT&T Support via 611.  After checking with the "back office" it appears there is a system issue that will take 6 to 7 business days to resolve.  At present, they've told me to leave the Active Armor app installed on the device.  In 7 days, I am to remove the app, reinstall it, and try to activate Active Armor again.  

With a giant dose of skepticism I'll do as asked...will report back either way.     

Hey there! We are glad your situation is being handled, and would be looking forward to hearing from you in the future.

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MikeN, AT&T Community Specialist.

I’m having the exact same issue and hasn’t been resolved on 3 lines on my account. I did call tech support and spoke with them and was told there is no ETA on a fix and it’s a “trending” issue.

Hi StealthOps!  It's been 7 days now and the "wait & try again" method support recommended hasn't worked.  Maybe with it trending we'll get a real resolution.  Figure it's all backend so we're stuck waiting for them to identify & fix.  Hopefully soon.  Cheers!

Hi @stealthops,  we understand your situation. Let's get the help you need.

Please meet us in a DM, because we need some account related information, and let's get this sorted for you. We have already initiated a DM for you.

We look forward to speaking with you!

Thank you for visiting AT&T Community Forums! 

-Sia, AT&T Community Specialist.

I am also having the issue, although my error code is slightly different. It's "13-20-500". I freshly downloaded this from the app store, so I'm not going to waste my time deleting and reinstalling the app. I'll try it again in the coming weeks, but if it doesn't work, I'll delete the app for good.

I clicked a link at the bottom of the start-up screen to send logs to the developer. Let's hope they figure this out.

Why is this not fixed yet? I pay enough for phone service I would expect this app to work. It’s been going on since November

I gave up on it after no change...guess I'll revisit later in the year.  🤷‍♂️

We should all leave ATT and go to Verizon

This happened to me a few months ago.  I left it to resolve later, but recently wanted to get it activated on my other 2 family members phones.

I was able to add it on their phones, but I still get the 13-20-403 error trying to activate on my phone.