Account Features

Can you use AT&T message backup and sync feature to retrieve deleted text messages

After moving from Texas to West Virginia, I elected to change my phone number to a number with a WV area code. I live where there is NO cell service so use wifi calling. When I try to turn on wifi calling after changing number, I receive the message "Provisioning failed, please try again later." I c

I've had cell service since bag phones in the early 90's and never a different number. Years ago I received HBO, now MAX because I had an unlimited cell plan. Then in 2016 when the DIRECTV streaming app was announced I added it and received a $25 monthly credit. When the plan I have was discontinued

While trying to manage number sync settings, the browser and app across 3 separate devices will lead me through an infinite loop of making me sign in and select a device before taking me back to the original device management screen. I have cleared cache/cookies, restarted all 3 devices in question

My wife and I have had identical iPhones and a joint wireless plan for years that automatically comes with Active Armor. We didn’t want it, we have never used it, and we never downloaded the Active Armor app. A few months ago my wife noticed some phone calls going straight to voicemail. I spent mon

While abroad I will be using a foreign eSIM and not using my AT&T number. How can I check voicemail on that number while abroad?

Hi, I am having issues getting 2 of my cell phones outgoing caller IDs changed to my business name. I tried myself in my account, have been calling for weeks - speaking with multiple people, supposed techs & supervisors, given ticket numbers. One phone's caller ID has changed back & forth ev

Hi,  I get Max with my AT&T Wireless service. It had worked fine on my Roku for months. But recently it keeps logging me out and when I try to log back in it tells me that it can't verify my subscription. Then it asks me to create an account and password and then asks me to go to the providers page

I dropped my phone in the lake and now for some reason they have fraud on my number they won’t release it back to me! I have been a customer for over 12 years and all they say is they can’t talk to me about it. I have been paying from the same bank account for that same 12 years. I even went to a at

I am a new customer and just noticed that when the account got set up for me and my family of seven, the wrong number was made the primary for the account (one of the children's not numbers). I need to get that corrected but can't find where to go.