3 Messages
ALL my text messages suddenly disappeared
ALL my text messages suddenly disappeared from ALL of my contacts 3 days ago! I did not delete them! As a note, recently, when someone sent me a text, my phone would populate older text messages that were already read. Sometimes a dozen or more (I don't know if they are related issues).
I have an LG V60 (droid)
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @CoolD, we want to work with you to address your disappearing text messages!
This could have happened due to a setting that has been turned off. Review your Message settings to enable 'Keep your messages forever' function. Also, Learn how to Backup & Restore Data on your device, this helps you recover any lost data that could have been important.
Please let us know if you require any additional help. Thank you for reaching out to the community!
Andrew, AT&T Community Specialist
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CoolD
3 Messages
1 month ago
Thank you for your quick response Andrew! I never changed my Message Settings, so my history should still be somewhere in the cloud. My phone is running on Android 13. My phone doesn't have a 'Keep your messages forever' function. Under 'Storage' I do have a 'Delete old messages' tab that is disabled. Message backup is also enabled and has been since I purchased the phone 4 years ago.
Any other thoughts? I feel it has to be an issue w/ATT cloud storage
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @CoolD, we understand your situation and, let's get the help you need.
After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page https://www.att.com/support/contact-us/,to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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CoolD
3 Messages
1 month ago
After speaking with a very nice person at the AT&T help desk for over an hour running through all the different possibilities, we were unable to retrieve the deleted messages. Their suggestion was to contact Google and see if they could retrieve them.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hello @CoolD,
We understand the situation you've gone through. Since we've already exhausted all the available options, I'd recommend you to contact Google support for further assistance pertaining to this issue.
I hope they will be able to resolve this for you, if the messages were synced with Google Cloud server.
Thank you for contacting AT&T Community & Forums.
Dave,
AT&T Community Specialist
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