App won’t let me add personal information

Hey there @Pamwhite_me. Let us help you with managing your Active Armor mobile security app. 

You can manage your device security options by going to the Active Armor app and go to my Device to enable system. You can also view the features that come with Active Armor and Active Armor Advance and manage the features you choose. 

Have you tried adding emails, phone numbers or driver licenses with the Active Armor app uninstalled? If not, try that first before reinstalling the app.  

Let us know how that helps. If you require additional assistance, please reach back out as we do have other options to try. 

Clarissa, AT&T Community Specialist

Hello,

how would I add the information while the app is uninstalled? I tried looking for a website that allows a log in and information update but all postings link back to downloading the app. I’ve uninstalled and reinstalled the app. I even upgraded my monthly coverage to include advanced features thinking that would help, but no go. Still unable to update email, phone and DL information. 

We're here to get to the bottom of your concern with the AT&T Armor app @Pamwhite_me.

If the ActiveArmor mobile security app doesn't update properly from the App Store, let's try these steps: (Fix iphone app updates)

Get help from Apple support.

1. Go to Settings on your device and tap General.
2. Tap Software Update and make sure you have the latest version. If you don’t, update it now.
3. Close settings and open the App Store.
4. Tap Updates, and select Update next to AT&T ActiveArmor mobile security app.

If the Mobile Security app doesn’t update properly from the Google Play^TM Store, try this:(Fix android app updates) Get Play store help from Google.

1. Tap Settings.
2. Find your running apps and tap Google Play.
3. Tap Clear Cache and then Force stop.
4. Search for the AT&T ActiveArmor mobile security app in Play Store.
5. Tap Update.

If that didn’t work, you may have to clear more settings:

1. Tap Settings then Application manager/Apps.
2. Scroll to the All section and tap Google Services. (It may say Google Services Framework, Google Connectivity Services, or Google Play Services.)
3. Tap Clear Data and then Force Stop.
4. Go back to the list of apps under your device settings and select Google Play Store.
5. Tap Clear Data, then Force Stop.
6. Turn your phone off and back on. (This is important!)
7. Open the Play Store and try updating the AT&T ActiveArmor mobile security app again.

Let us know how that helps. If you need any additional help please reach back out to us in the AT&T forum.

Danielle, AT&T Community Specialist 

I have the same problem. Any of the “Identity Monitoring” fields to add email, drivers license medical ID, etc don’t work. It has the “Add email” text link but clicking it does nothing. I have iPhone 14 Pro with latest iOS 16.3.1 and all apps updated. It has been this way on my iPhone 11 pro over the last year. It has never let me add personal info to monitor. 

I am having the same issue and I have the IPhone 14 pro max. And the someone said to add the info with the app uninstalled how would that work

Exact same issue here as well - no matter how many time's it's been reinstalled.