Contributor
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2 Messages
AT&T Family Map Not Tracking my Galaxy 3
I can't track my Galaxy 3 phone with AT&T Family Map. If I do a complete reset to manufacture setting it will work fine for a couple of months. Then it will not track at all. It says phone is off or out of coverage area. I know factually this is not true. I had the same problem with a Galaxy 2 but got the Galaxy 3 and figured the issue would stop but it hasn't. I have been dealing with these issues for a long time now. No point in paying $9.99 a month if I can't use it.
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hi @LovelyLorraine
I’d be happy to help with your FamilyMap location issue! In the event of device tracking not functioning as intended, please try completing the following:
Once this has been completed, please allow 24 hours for the line to be fully registered and test. The device should be able to be tracked again!
I hope this helps!
Charise
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LovelyLorraine
Contributor
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2 Messages
9 years ago
Thank you for your help with the issue I am having with AT&T Family Maps.
Unfortuantely it did not work.
I really believe is has something to do with the update. If I do a complete reset on the phone it will locate for a couple of months with no serious issues. So my thought is that once the phone updates automatically there must be something in the update that causes it to not locate. I experienced the same issue with the Galaxy 1 and Galaxy 2. I never figured it out so I believed it was the phone that was having issues but now I believe it must be the updates. If you have any other suggestions that would be great.
Thanks
Lorraine
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