4 Messages
Blocked number
We have multiple lines. My husband has a woman co-worker blocked on his phone, through his phone contacts? there?s nothing installed to block the number across our entire account. Periodically I check my son?s (young teenager) usage and phone to ensure he?s following rules, and tonight while in the app looking at usage, this co-workers number is showing up on his phone line. So I looked through his phone for the specific dates and times and they all match up to ?unknown caller? calls, that are marked as missed calls- he never answered them. I then decided to check our other lines and it shows up on my line a couple times too? as a rule I never answer blocked or unknown numbers, and my son knows this rule as well. I?m so baffled. Is it a tech glitch with ATT, that all unknown callers would show up as the same blocked contact?? Or did this woman actually gain access somehow to our other numbers?
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hello @Ruthmarie, we're here to help you check on what's causing this.
Please visit this link to Report unwanted calls & texts.
AT&T ActiveArmorSM works 24/7 to help stop threats before they get to you. Unwanted calls and texts are annoying, and some could be fraudulent or illegal. Report offenders that slip through and help block them!
Hope that helps!
Thank you for visiting AT&T Community Forums.
CrystalS, AT&T Community Forums Specialist.
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Ruthmarie
4 Messages
3 months ago
Your response is of no help at all, it doesn’t answer my question whatsoever.
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dwill05
ACE - Master
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11K Messages
3 months ago
I’m baffled what the actual question is.
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ATTHelp
Community Support
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232.9K Messages
3 months ago
We understand where you're coming from @Ruthmarie,
From the information you're shared. As, the co-worker seems to be able to con atct your son's line. So, it's best recommemnded to use ActiveArmor to avoid .nwanted calls and texts.
Thank you for reaching out!
CrystalS, AT&T Community Forums Specialist.
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Ruthmarie
4 Messages
3 months ago
Dwill05 - it a tech glitch with ATT, that all unknown callers would show up as the same blocked contact?? Or did this woman actually gain access somehow to our other numbers?
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Ruthmarie
4 Messages
3 months ago
Is it*
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LizAK
1 Message
3 months ago
Hi RuthMarie, I'm having similar issues and discovered a person can dial *67 plus the desired phone number, getting around a block and displays "no caller ID" on the receiving end. To me it sounds like this person has called you and your son using this method. Your husband has a block set on his phone but this will still bypass his block settings and may display as 000.000.0000 BLOCKED on the ATT call log app. I'm no expert but hope this helps you.
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