3 Messages
Find app -- wrong address reported.
Installed the Find App on my Samsung Galaxy S24 Ultra today; later, I restarted my phone. I received an email saying my phone was turned off, but it listed a neighbor's address -- problem, or is this the best it can narrow the location down to?
Accepted Solution
Official Solution
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @Swally1960,
We hear you, and we would like to get you all the help we can.
Are you using a VPN on your device while the app is open? If so, it's likely affecting the location for your device.
Also, if you are connected to your Wi-Fi and it might depend on your IP address of the connection. We would also suggest some troubleshooting steps to reset your location:
Hope this helps! Feel free to contact us if you have any further questions.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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Swally1960
3 Messages
3 months ago
* addition: I see it is the ActiveArmor app *
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Swally1960
3 Messages
3 months ago
It worked! Thanks, Gary!
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @Swally1960,
I am glad to hear that the steps above worked, and I am glad, I was able to assist you.
Feel free to contact us if you have any other questions.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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