HBO for Life. Notsomuch!

I have Unlimited Plus (not SM, whatever that is.) They do not see it listed in my account at all.

Hello, @Such_Nonsense. Thank you for reaching out to us with your concerns about accessing your Max subscription through your wireless plan. At this time, we would like to speak with you in private, so we can look at your account and see what can be done to help you get your access back. Click the message icon in the upper right corner and reply.

Once we are in private, we can continue this conversation via phone or chat, whichever you prefer!

We look forward to hearing from you!

TT, AT&T Community Specialist

I had the same problem. I just called them and they stated that I no longer have access. 

The email I received, said this…

“You made changes to your AT&T wireless or broadband plan from one that included Max (formerly HBO Max) as a benefit and as a result, the Max benefit has changed. Effective 09/14/2023, you will no longer be eligible to receive the Max benefit.”

I haven’t made any changes to my account. 

They have increased the price several times and now they have taken one of the main reasons I have kept the service. 

Horrible communication and customer service. 

I'm going through the same EXACT thing! September 15th it says I removed my hbo max included with att unlimited plan for free and no one has made ANY changes to my account! After speaking to att they say its directv and directv says it's att. I've had hbo max for years for free since I have an unlimited plan as well as directv and internet bundled. I'm about to SCREAM if they don't fix this soon! 

Just an FYI, AT&T does not own HBO/Max anymore.   

Including it for free was a perk they could offer when they owned it.   

I have anticipated that AT&T would terminate HBO/MAX Even for customers who kept an account that included it for free

You might want to check your previous bills to see if it did mention in the news section that HBO would be terminated in September

This is still going on. I’ve had the same exact thing happened to my AT&T account. I had HBO for life and it was recently disconnected from my account and the agent I contacted at AT&T more or less told me that HBO Max was not part of my account. Ridiculous and uninformed!
The agent even had the audacity to tell me there was no such thing as HBO for life.

I am moving over to Verizon and most certainly never recommend AT&T to anyone. 

@tgandhi  Do you have HBO through your TV service?  If so you hay still have access this way. Link below has more info.

https://auth.max.com/providers?flow=providers