3 Messages
Horrible service by AT&T
Your rep told me when I land in Spain I would automatically have international day pass added to my plan. This did not happen and I face roaming charges. I used your website to add idp but your website constantly says there is an issue on your end. I download the myAT&T app after logging in the app says it is loading my account details then continuously goes back to log in page. Your website cannot help me, your app isn’t working. This is the worse experience I have ever encountered in terms of customer service.
formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
https://www.att.com/international/day-pass/
Why not be prepared and add it before leaving? After all it doesn't charge you unless you connect to a foreign tower and use service. There's absolutely no reason not to add it and leave it on your line.
You should have received a text as soon as you connected outside USA. The only reason I can see you would not receive a text is if your plan is not compatible with international day pass.
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VarunMaharaj
3 Messages
3 months ago
I have unlimited data etc plan. Rep told me I would be added upon landing. You are right I was naive but I gave the representative the benefit of the doubt.
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formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
There was nothing incorrect in the information you were given.
Whether or not you connected and international day pass was added automatically as it should, You will have to take that up directly with AT&T.
+1.315.925.6925 is the number for International travelers and is free from your AT&T phone.
If you received the text adding international day pass and you replied no and refused it, then charges would be on a pay-per-use basis (and are very expensive)
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VarunMaharaj
3 Messages
3 months ago
Well nothing was automatically added, I was not messaged etc. I called that customer service number you provided but being in Spain (time difference no rep available with 6 hour difference) used roaming to conduct what business I needed to etc…. I will take it up with AT&T. The app also failed as did the website when I tried multiple times to add Idp on airport wifi……
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @VarunMaharaj,
We hear you, and let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist.
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