2 Messages
How can I see if any of my account phone lines are forwarded?
Is there any way to manage call forwarding on the lines on my account? As admin for our small business wireless account, I need to be able to manage call forwarding settings on all our wireless lines. I'm not seeing any way to do this online, how can this be done? Can this capability be added?
formerlyknownas
ACE - Sage
•
118.4K Messages
9 months ago
I'm not sure what you mean by " control ".
And I'm not sure how well that's going to work since call forwarding is how voicemail works on cell phones.
But good luck and I suggest you call AT&T and ask how this functions and if you can control business phones
0
0
cbmtechteam
2 Messages
3 months ago
I did not say "control", just manage. Maybe 'maintain' would be a better word? We just need to know if any of our wireless lines have been forwarded, and what numbers they have been forwarded to. Some lines we need to forward while a user is in training and not yet ready to start receiving calls from customers. Then there are also times when someone has been terminated, and we need to forward all calls to their company owned phone to their manager. We would like to be able to manage the call forwarding feature through the account management portal My ATT.com site, but there is currently no way to do this, and I end up having to call into support for it every time, waiting on hold, and it's just a waste of time for us and for the support team. It would save everyone time if this was a self-service feature.
0
0