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JannieRee's profile

Contributor

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2 Messages

Monday, October 1st, 2018 5:17 PM

Is there any way to connect a prepaid phone number to your name?

I need for someone to be able to verify my mobile number but, they cannot seem to do so because it is a prepaid account????

Accepted Solution

Official Solution

Community Support

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232.9K Messages

6 years ago

Hello @JannieRee, we'd be glad to assist you. The caller ID name on a prepaid account is always wireless caller. However, if the account belongs to you, then it should be in your name. Follow the link provided to log in to your AT&T prepaid account. From there you should be able to confirm if the information on your account is correct. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

Contributor

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2 Messages

6 years ago

Thanks so much for your reply.  I'm attempting to register with the IRS and they cannot recognize the account because my social security number is not listed on it....'my right to privacy'....LoL.   Now, since it's on 'auto payment' through my bank account , you'd think they could figure that out.  But, again....it is the IRS....;)

 

 

Again, thank you*

New Member

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1 Message

2 years ago

That didn't work im still trying to do this but there is no selection to change the name.  I need the number to be in my name so my number can be verified 

Community Support

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232.9K Messages

2 years ago

Hello @Ethan221, allow us to help with updating your name for your Caller ID.

 

In order to make these changes, you'll need to do the following:

  1. Go to your myAT&T Profile and select People & permissions.
  2. Select Show details for the number you want to update on Caller ID.
  3. Choose Edit for Caller ID.
  4. Enter the info and select Save.

It's also good to know:

  • You may have to sign out and sign back in to see the new name displayed online.
  • The Caller ID name displays on phones that have Caller ID. It doesn’t override a name saved in a wireless device.
  • It can take up to 72 business hours for caller IDs to show an updated Caller ID name.
  • People may need to clear your number from their Caller ID record for your new name to appear.
  • Some home phone service providers may not offer Caller ID or get regular updates to their Caller ID info.
  • For AT&T PREPAID, the Caller ID name says Wireless Caller.

We hope this information helps and thanks for reaching out to the AT&T Community!

 

Lynn, AT&T Community Specialist

3 months ago

Can your number be verified if you have a prepaid phone account? @attprepaid 

(edited)

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