AT&T Community Forums

Managing Number Sync Feature leads to infinite 3 page loop

While trying to manage number sync settings, the browser and app across 3 separate devices will lead me through an infinite loop of making me sign in and select a device before taking me back to the original device management screen. I have cleared cache/cookies, restarted all 3 devices in question (one phone, one laptop, one pc), and the result is always the same.

Responses

formerlyknownas

ACE - Sage

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118.4K Messages

5 days ago

Number sync is a flawed program. It does not work well with Android devices.

That said, number sync is designed to mirror your phone on a secondary device, a tablet or a smartwatch. It does work with Alexa, connected car, and it can work with a MacBook.

It will not work with a PC.

Are the devices in question all in the Apple ecosphere?

https://www.att.com/support/article/wireless/KM1062368/

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danielbergfels

2 Messages

5 days ago

Yes, the phone and watch line that I am attempting to link are both Apple devices. However, this issue is occurring outside of the devices themselves, as I’m not even getting far enough in the process to view the “number sync” feature. It seems like an app/website issue.

The laptop and pc I mentioned were just to show that it wasn’t just the app/website not working on my phone or on one browser, but across multiple platforms and browsers.

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ATTHelp

Community Support

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232.9K Messages

5 days ago

Hi @danielbergfels,

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for contacting AT&T Community Forums,

Andrew, AT&T Community Specialist.

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