1 Message
Max on Roku Keeps Logging me out and making me create a new account
Hi,
I get Max with my AT&T Wireless service. It had worked fine on my Roku for months. But recently it keeps logging me out and when I try to log back in it tells me that it can't verify my subscription. Then it asks me to create an account and password and then asks me to go to the providers page then it recognizes my account but asks me to create a new username and password. I have to go through this every time I want to sign in.
I spent an hour on the phone with AT&T help yesterday but it made no difference. I tried erasing the Max app on my Roku and reinstalling it, then setting up again. Hasn't fixed it. I see that this is a known issue for a lot of people online over the last year or more. Seems like a good candidate for a class-action (Edited per community guidelines) as AT&T doesn't seem to fix the problem. It seems to me like AT&T is just making it so annoying to sign in using the AT&T benefit that people will just give up and subscribe.
Can someone please help me fix this problem?
Accepted Solution
OttoPylot
ACE - Expert
•
24.9K Messages
5 months ago
@lazuck
Contact Max Support at 855-442-6629, or go to Max.com, sign in with your AT&T login on a laptop, phone or tablet first, and then create a Max username and password. You can then use that username and password to sign in on your television or other devices by “sign in” instead of signing in with the provider. That has worked for some but not all.
AT&T spun off HBO Max (now called Max) over a year ago. It is now owned by WBD (Warner Brothers/Discovery) making its own decisions as to who has access or not. The migration of legacy AT&T accounts to Max did not go well and has been fraught with many problems. Some customers were able to get their AT&T logins merged to Max but their service was downgraded to Ad-free, two concurrent devices, full HD only. If you want 4k HDR/Atmos (Ultimate Tier) you need to subscribe directly to Max and pay for it. Your original TOS stated that "terms were subject to change", and being as AT&T no longer controls Max, that certainly qualifies as a change. Also, any changes you made to your plan after activating your "HBO Max for Life" promo also affected that promo. Max (WBD) is in control now so it's up to them as to who gets free access to their full HD tier or not. You can try to contact AT&T Support and see if they can sync your account info to Max but it's hit and miss.
0
0
Jmill242424
1 Message
17 days ago
Same issue. Been trying to figure it out for the last 8 months or so. Nothing works. It shouldn't be this hard to use the perks you're promised. It makes me want to not only give up on the ATT max bundle but ATT all together. Wife and I have different providers and we've been trying to decide who switches. I keep getting closer to her side every time I have to go through this process.
0
0
formerlyknownas
ACE - Sage
•
118.4K Messages
16 days ago
@Jmill242424
AT&T no longer owns HBO, now operating under the name Max. Has not for 2 years. Logging people out and making people reauthorize is AT&T's method of divesting itself of those accounts that actually no longer qualify because they've switched to a plan that doesn't include that perk.
Yes it's annoying, but quite a few people get caught on a regular basis who no longer qualify.
Your choice
0
0