Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
brianhackel's profile

1 Message

Thursday, May 23rd, 2024 6:21 PM

Need to whitelist all prefixes in Call Protect ActiveArmor

All the calls that come to my wireless phone from my work have the same prefix. They are often marked as SPAM and thus sent directly to voicemail until i can UNMARK them each one at a time as people call me.

How can I whitelist an entire set of prefixes to be let through and ring the phone?

ACE - Sage

 • 

118.4K Messages

1 month ago

If there was a way to do it, this would not be the place to ask. This is a community forum populated by customers, not how you reach AT&T. You're going to have to call them directly 

Or just to remove active armor 

ACE - Master

 • 

11K Messages

1 month ago

You can’t white list or blacklist dialing prefixes in Active Armor.  Only individual numbers.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.