Reward Card Doesn't Work

Hey @meswinden, thank you for bringing this to our attention. Allow us to assist.

Please visit our ATT Rewards Center: http://sm.att.com/9d6d3c89  order to access your rewards. You can input your account number and zip code to view this information.

For reward-related questions, please call: 800.288.9983
7 a.m. to 7 p.m. (CST), Monday through Friday.

Next, please let us know the date when you ordered this device. This will give us the time frame we need to further look into this for you. We look forward to hearing back from you!

Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

As usual, you didn't bother reading my comment. I DID call that number TWICE, and both times, "the system" was conveniently "down."

The expiration of both cards is 04/24.

People at AT&T must think ALL their customers are total (Edited per community guidelines). Here are some of the questions they ask:

1) Did you activate your card?

2) Did you check your balance? In other words, (do you have any money left on the card)?

3) Did you loan your card to someone else?

Hello @meswinden, thank you for bringing this to our attention. We will do everything we can to resolve this for you.

We are going to reach out to you in DM, and look into account details to see what is causing this issue. Please look out for a DM notification from us. 

We look forward to speaking with you!

Thank you,
Kevin, AT&T Community Specialist.

The cards are NOT accepted everywhere VISA is. That simply isn't true, and personally, this whole thing reeks of fraud. 

The cards definitely ARE NOT accepted everywhere in the USA where VISA is. My card is activated with $150, and it was declined at Barnes & Noble for a $25 purchase.

I have had the same issue, I called in they said it wasn’t anything wrong and to keep trying. Then the rep slipped up and said try an AT&T store lol. I tried for 20 at a Walmart and Target and both declined. I went into the AT&T store and tried to buy accessories and guess what! The cards mysteriously worked (Edited per community guidelines). At&t is frauding customers for sure. This is ridiculous, just give people AT&T gift cards at this point instead of lying to them. 

lol nice

I tried to use the $100 on coachoutlet.com….did not work. I tried to use it on my water bill….did not work. I had used the $50 reward card at popeye’s restaurant and at a website and it worked. I have remaining balance of $14. Why say you can use the card where they accept visa when it doesn’t. Only selected places but why?

I’m hoping to use the $100 on my AT&T bill with no problems. I want to use it before it expires, which is not until June 2024. Wish me luck 🤞🏻🤞🏻🤞🏻

Same issue with mine. Was told its because its a non reloadable card and the card can't be verified as valid by the sellers so its getting rejected? What sort of mess is that?!

It worked on AT&T bill and selected places. Would have tried to use it in other places but I keep forgetting to. If your worried that it will expire and forget to use it, just use it to pay your AT&T bill by calling.