1 Message
Terrible Support
The support is atrocious. Not sure what has happened. I have spent days worth of hours on the phone fixing issues that never seem to get resolved it is one issue after the other. I am still certain that I am not getting the best available either. the plans change at any given moment. I would like to switch companies but the time it will take to do that and switch phones for the employees, my gawd. This will be a very big deal. I am dumd founded! We have been customers for over 17years and typically we have a great experience. This last year and half has been a nightmare of wasted time and effort.
Lockdowncraziness
Former Employee
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2.8K Messages
3 months ago
It is literally up to you to pick the best plan and provider that suits your needs. You can find ll the information on the website.
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formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
There haven't been new plans in 2 years. In fact the extra and starter plan are four years old. The premium plan is the only plan that's two years old and replaced the elite plan. So I don't know where you got the idea that the plans "change at any given moment".
The plans that are available now are published online for anyone to read.
This is a customer populated forum. We are more useful if we're given information instead of just venting which is pretty much all you've done so far.
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bye
1 Message
3 months ago
I completely agree! After being a customer of AT&T's cell phone service for over 40 years (and longer for landline), I will be paying off my account and changing to another company. Customer service has bottomed out. If I go to the AT&T store instead of the great service, above and beyond what was received in the past, I now get people who are paying more attention to their email, games, and personal items instead of the customer. The answer I continually get is "I don't know, call Customer Service they may have an answer." Calls to Customer Service take 10-15 minutes to get a representative and then last 30 minutes or more. Most times you get a stupid answer that leaves you more frustrated than when you made the call. The "Chat" option is useless as the responses usually are incorrect. I have better things to do with my time and will be moving on to a company that is eager for business and understands Customer Service.
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