Unable to unlock phone

Hello @OkayhereIam, thank you for reaching out to us with your concern, we're here to help get your device unlocked.

You will need to submit your request using our Device Unlock Portal (https://www.att.com/deviceunlock/), and your device must meet our Eligibility Requirements (https://www.att.com/support/article/wireless/KM1262649). 

Make sure your device:

• Is an AT&T phone or device and isn’t active on another AT&T account.
• Hasn’t been reported as lost, stolen, or involved with fraud.
• Is an AT&T PREPAIDSM phone that has had paid service for at least six months.

Next, if you still need assistance with unlocking your device, we recommend you to contact us via the support us link for us to help with the unlock request. 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.